ASHLEY SMITH
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Learning and Development Specialist
Coach-net
04.2021 - Current
- Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
- Trained and mentored 21 new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
Customer Service Representatives
Securus Technologies
10.2018 - 03.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Volunteer
Domestic Violence And Victim Support Unit
08.2020 - 08.2020
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
Customer Service Representatives
Teleperformance/NTTA
12.2017 - 10.2018
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Education
Associate of Applied Science - PHARMACY TECH
Bossier Parish Community College
Bossier City, LA05-2026
Skills
- Conflict resolution
- Customer communications
- Customer retention
- Learning management systems
- Organizational development
- Career development
- Training delivery
- Professionalism
- Teamwork and collaboration
- Written communication
- Problem-solving aptitude
- Course materials development
Timeline
Learning and Development Specialist
Coach-net
04.2021 - Current
Volunteer
Domestic Violence And Victim Support Unit
08.2020 - 08.2020
Customer Service Representatives
Securus Technologies
10.2018 - 03.2021
Customer Service Representatives
Teleperformance/NTTA
12.2017 - 10.2018
Associate of Applied Science - PHARMACY TECH
Bossier Parish Community College
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