Ashley Smith
Summary
Leasing professional dedicated to providing excellent tenant services and maintaining property standards. Known for enhancing tenant satisfaction and streamlining lease processes. Reliable team collaborator with keen focus on achieving results and adapting to changing needs. Demonstrates proficiency in lease management and tenant relations, coupled with professional demeanor.
Overview
9
9
years of professional experience
Work History
Leasing Professional
Greystar Management
01.2024 - Current
- Assisted income-qualified tenants in finding and securing affordable housing through Workforce Housing programs (e.g., Section 8, Housing Choice Voucher - Fort Worth Housing Solutions). Ensured compliance with HUD regulations and other local, state, and federal affordable housing guidelines.
- Provided personalized tours, showcasing model and vacant unit features and amenities tailored to each prospect's needs.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
Payroll Clerk
PF Holdings, LLC.
08.2023 - 12.2023
- Process post-payroll reports to ensure all pay was calculated correctly by Payroll Manager, enter company and customer funded bonuses, late submit time entries, uniform expenses, expense reimbursements, per diem, travel.
- Process child support orders, wage garnishments, and court ordered garnishments.
- Direct contact and the corporate employee to manage the payroll inbox for all of PF Holdings, LLC., a nationwide growing company of over 4,000 employees.
HR/HRIS (Information Systems) Assistant
PF Holdings, LLC.
08.2022 - 08.2023
- Direct contact for all HR in corporate and all districts, providing support for all HR needs from recruiting, hiring, transferring, correcting personal information in Workday, assist in creating HR policies.
- Assist HRIS Manager with 4 company acquisitions, report HR data ensuring its integrity.
- Provide the Legal Department with requests for employee files and appropriate documentation, respond to unemployment claims appropriately.
Administrative Assistant II
ProFrac Services, LLC.
04.2022 - 08.2022
- Audit all employee files, both active and terminated, re-file order of documents in said files to meet requirements and stay in compliance for Aledo Manufacturing District, Fort Worth Manufacturing District, and corporate office totaling over 3,000 files
Bookkeeper
Shocker Oil Field Services, LLC.
10.2019 - 03.2020
- Data entry from statements, review, and reconcile files/charges/statements for documentation and audits
- Responsible for sending the final report to the Owners after reconciliation was processed
Leasing Manager
Roscoe Properties
06.2019 - 10.2019
- Oversee the leasing team to ensure quality customer service, daily tasks are met, and provide assistance to the team.
- Coordinate staff meetings and guide the team to leasing team as we set weekly/monthly sales goals.
- Communicate and schedule make-ready services with vendors, conduct walk-throughs with Maintenance at a minimum of 3 times prior to scheduled move-in with make-ready checklist, and managed move-in process for new residents/transfers, and point of contact for resident relations to resolve expressed issues or concerns.
Leasing Consultant
Cortland Partners
04.2016 - 06.2019
- Experience with renovation communities, newly managed communities, and brand-new construction communities, with a total range between 218 - 1,000+ units per community
- Assisted with transition of Cortland acquiring new communities to help with the new management process and communicate with residents with the ease of new management
Education
Collin County Community College
01-2016
High School Diploma -
The Colony High School
06-2015
Skills
- OneSite
- ILM
- Fair housing regulations
- Lead2Lease
- Workday
- ADP
- QuickBooks
- Microsoft Office
Personal Information
Title: Leasing Professional/HR/Administrative Assistant
Languages
English
Timeline
Leasing Professional
Greystar Management
01.2024 - Current
Payroll Clerk
PF Holdings, LLC.
08.2023 - 12.2023
HR/HRIS (Information Systems) Assistant
PF Holdings, LLC.
08.2022 - 08.2023
Administrative Assistant II
ProFrac Services, LLC.
04.2022 - 08.2022
Bookkeeper
Shocker Oil Field Services, LLC.
10.2019 - 03.2020
Leasing Manager
Roscoe Properties
06.2019 - 10.2019
Leasing Consultant
Cortland Partners
04.2016 - 06.2019
Collin County Community College
High School Diploma -
The Colony High School
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