Professional consultant with proven ability to drive impactful business outcomes through strategic planning and analysis. Demonstrated success in managing cross-functional teams and delivering comprehensive solutions that align with client needs. Valued for adaptability, collaboration, and results-driven mindset, with expertise in project management and stakeholder engagement.
Overview
23
23
years of professional experience
Work History
Senior Consultant
SAIA LTL Motor Freight
01.2020 - Current
Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Evaluated clients' needs and created plan of action to provide solutions.
Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
Streamlined project management processes, improving efficiency and reducing overall costs.
Prioritized projects and project tasks depending upon key milestones and deadline dates.
Developed custom solutions based upon clients' strict requirements.
Collaborated with internal teams to develop customized solutions that addressed unique client needs.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Created and managed project plans, timelines and budgets.
Correctional Officer
Juvenile Detention Center
01.2014 - 01.2020
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Enhanced facility security by conducting regular inspections and addressing potential risks.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Conducted routine and emergency head counts.
Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Observed behavior of residents individually and in groups.
Completed intake paperwork, fingerprints, and searches.
Booked new inmates into facility and processed inmates for release.
Maintained detailed records of inmate behavior and activity, contributing to facility security.
Enhanced facility safety by conducting regular and thorough cell inspections.
Reduced inmate altercations through proactive conflict resolution strategies.
Monitored surveillance equipment to detect and prevent unauthorized activities.
Prepared reports to document incidents and violations.
Conducted security checks of inmates and living areas.
Supervised inmates during meals, recreation and other activities.
Documented inmate behavior and activities in logbooks.
Made rounds at specified intervals and conducted head counts and roll calls.
Interviewed inmates to obtain information and evidence.
Supervisor
AMS Logistics
04.2008 - 01.2012
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Accounts Officer
Army
02.2002 - 02.2008
Maintained accurate financial records, contributing to company growth by enabling informed decisionmaking.
Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
Ensured timely vendor payments by managing invoice processing and expense tracking systems.
Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
Contributed to successful year-end audits through diligent documentation maintenance and collaborative communication with auditors.
Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
Input vendor payments and updated accounts to reflect new balances.
Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
Trained new team members on accounting best practices, fostering a culture of continuous learning within the department.
Overhauled process for year-end inventory audits to improve accuracy.
Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
Handled day-to-day accounting processes to drive financial accuracy.
Inspected account books and recorded transactions.
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Maintained account accuracy by reviewing and reconciling checks monthly.