ASHLEY SMITH
Murray,UT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Surgery Scheduling Coordinator
Surgery Center at Cottonwood
04.2023 - 01.2026
- Enhanced scheduling efficiency by facilitating communication among surgeons, nurses, and patients.
- Maintained accurate appointment records using electronic scheduling systems for optimal organization.
- Coordinated surgical setups for [Number] [Surgeon type] with facility collaboration.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Coordinated surgical schedules to optimize operating room utilization and minimize patient wait times.
- Reviewed and maintained accurate patient records in compliance with healthcare regulations.
- Managed electronic health records, ensuring accurate documentation of patient information.
- Analyzed scheduling patterns to identify areas for process improvement and resource allocation.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
Customer Advocate Specialist
University Of Utah Health
10.2019 - 02.2023
- Enhanced patient scheduling efficiency by effectively handling calls and inquiries.
- Entered patient demographic and insurance data in electronic medical records accurately.
- Delivered exceptional customer service by addressing patient questions and concerns promptly.
- Verified insurance eligibility and coverage, ensuring patients received necessary services.
- Managed incoming calls and recorded messages for timely staff communication.
- Resolved issues through active listening, escalating significant problems to management.
Business and Government Coordinator
Verizon Wireless
01.2005 - 04.2019
- Increased business growth within existing client accounts through strategic engagement.
- Resolved diverse customer issues, including device, billing, and service inquiries effectively.
- Proactively identified issues, applying retention techniques prior to escalation.
- Followed up on escalations, significantly enhancing customer retention rates.
- Utilized ticketing systems for processing support requests, restoring service promptly.
- Engaged users through email and phone, addressing questions and providing solutions.
Education
Some College (No Degree) - Communication Studies
Salt Lake Community College
Salt Lake City, UTSome College (No Degree) - Business Administration
Strayer University
OnlineHigh School Diploma - undefined
Creekside High
Murray, UT06.1998
Skills
- MS Office
- Customer service
- Data entry
- Conflict Resolution
- Telephone etiquette
- Account management
- Great communication skills
- Multitasking
- Office administration
Timeline
Surgery Scheduling Coordinator
Surgery Center at Cottonwood
04.2023 - 01.2026
Customer Advocate Specialist
University Of Utah Health
10.2019 - 02.2023
Business and Government Coordinator
Verizon Wireless
01.2005 - 04.2019
Some College (No Degree) - Business Administration
Strayer University
High School Diploma - undefined
Creekside High
Some College (No Degree) - Communication Studies
Salt Lake Community College