Ashley Smith Gibson
Kenner,LA
Summary
Seeking to further experience in the administration arena. Background includes attaining and surpassing corporate goals by developing strategies that coordinates with client needs. Excels at establishing and growing patient base, while recognized for assuming additional responsibilities - technically proficient in Microsoft Office - 70 wpm Professional with strong background in office management. Skilled in optimizing administrative processes and enhancing team productivity. Valued for ability to adapt to changing requirements and drive results. Strong organizational skills, effective communication, and collaborative approach ensure reliable support and team success.
Overview
14
14
years of professional experience
Work History
Assistant Office Manager
PACIFIC DENTAL SERVICES
08.2024 - Current
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Provided exceptional customer service by responding promptly to inquiries from patients both in-person and via phone or email correspondence.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
Front Office Administrator
MAZZAWI DENTAL INTOWN
06.2023 - 07.2024
- Managed front office operations, ensuring a welcoming environment for patients and visitors alike.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Oversaw appointment scheduling and itinerary coordination for both patients and providers
- Managed and contributed to marketing efforts such as social media sites, Google and Yelp ads to increase brand awareness
- Maintained electronic and paper filing systems for easy retrieval of information as well as claims submissions
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
Benefits Coordinator
DENTFIRST, LLC
08.2022 - 05.2023
- Explained benefits to patients in easy to understand terms in order to educate each on available financial options
- Responsible for working with insurance carriers to solve any coverage or financial issues
- Verifying insurance requirements for receiving dental care and providing coordination services as a liaison between patient and the insurer
- Processing and filing dental claims in a timely manner
Orthodontic Treatment Coordinator
EAST COBB DENTISTRY FOR KIDS
10.2021 - 05.2022
- Manage the full intake process, working with patients and parents through every phase of their orthodontic treatment and procedures
- Explain the primary benefits and risks of surgery or dental treatment to patients and parents
- Provide cost estimates, arrange payment plans, and if needed, research coverage benefits related to patient care
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits
Financial Coordinator/Schedule Coordinator
TULANE FAMILY DENTISTRY
01.2014 - 10.2021
- Established patients' needs and financial situations by use of extensive audits that determine present coverage and investments, while ascertaining long-term goals
- Ensured that policy requirements were fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Supervised finance and billing accounts while preparing financial reports and service contracts
- Maintained patient/physician database scheduling (e.g., dates and reminders of admissions, discharges and recare)
- Managed medical chart audit system, and in liaison with other licensed professionals, directed and facilitated the delivery of the plan of care
- Consulted with and expanded patient base through strategic efforts and merchandise distribution
Revenue Administration/Outpatient Registration
OCHSNER MEDICAL CENTER
04.2011 - 12.2013
- Coordinated the hospital admission process; greeted, registered, and scheduled all patients while providing impeccable customer service
- Managed patients' financial analysis and instructed all patients on insurance benefits, copays, deductible, and self-pay portions
- Computed bills and managed payments from patients
- Ran and checked daily reports for accuracy (i.e., patient/guarantor demographic and financial information) and identified any special requests
- Consistently exceeded performance improvement goals and recognized as a high performer
Education
Social Work -
Southeastern Louisiana University
Hammond, Louisiana05-2006
Diploma -
Xavier Preparatory High School
New Orleans, Louisiana05-2002
Skills
- Customer Service
- Office Administration
- Account Reconciliation
- Operations Management
- Credit and collections
- Scheduling and calendar management
- Event Coordination
- Scheduling appointments
- Meeting planning
- Administrative Support
- Relationship Building
Timeline
Assistant Office Manager
PACIFIC DENTAL SERVICES
08.2024 - Current
Front Office Administrator
MAZZAWI DENTAL INTOWN
06.2023 - 07.2024
Benefits Coordinator
DENTFIRST, LLC
08.2022 - 05.2023
Orthodontic Treatment Coordinator
EAST COBB DENTISTRY FOR KIDS
10.2021 - 05.2022
Financial Coordinator/Schedule Coordinator
TULANE FAMILY DENTISTRY
01.2014 - 10.2021
Revenue Administration/Outpatient Registration
OCHSNER MEDICAL CENTER
04.2011 - 12.2013
Social Work -
Southeastern Louisiana University
Diploma -
Xavier Preparatory High School