Ashley Snapp
Yukon
Summary
Dynamic City Manager candidate with over 6 years diverse management experience. Proven ability in property and rental management, demonstrates by successful budget optimization initiatives that reduced operational costs by 15%. Strong interpersonal skills enhance tenant satisfaction and customer service delivery, Leveraging a solid foundation in operations management and effective team coordination, ready to contribute to streamlined city operations and improved community engagement. Excited to deliver impactful results in a management fellow role
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers / clients Looking for a new role where hard work and dedication will be highly valued.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and having a wonderful career to carry the legacy of Oklahoma City!
Overview
21
21
years of professional experience
2011
2011
years of post-secondary education
Work History
Storage Property Manager
County-line Storage
Yukon
06.2021 - 03.2025
- Managed the property and collaborated with customers on development and decision planning regarding their life choices.
- Drafted and reviewed lease agreements to ensure compliance with legal standards while safeguarding the interests of both landlords and tenants.
- Administered budget management practices to optimize resource allocation, resulting in a significant reduction in operational costs.
- Oversaw facility maintenance operations to guarantee a safe and functional environment for all occupants.
- Maintained exact records and addressed tenant inquiries to elevate tenant satisfaction and foster strong relationships.
- Delivered exceptional customer service by promptly addressing client concerns and effectively resolving issues.
- Monitored and streamlined inventory control processes to reduce waste while ensuring product availability.
- Managed daily operations of storage facility and ensured smooth functionality.
- Supervised maintenance and repair activities to uphold property standards.
- Coordinated tenant communications and resolved inquiries promptly.
- Implemented security measures to protect property and tenant belongings.
- Oversaw rental agreements, renewals, and payment processing efficiently.
- Trained staff on best practices for customer service and facility management.
- Maintained inventory of supplies and equipment essential for operations.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared detailed budgets and financial reports for properties.
- Compiled and conveyed operational and financial data to regional manager.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Recommended clarifications and changes in program policies to director of property management.
Front End Manager
Post Oak Toyota
Yukon
02.2017 - 05.2020
- Supervised and coordinated sales personnel to achieve optimal performance.
- Evaluated staff performance to determine strengths and areas for improvement.
- Implemented front-end policies and procedures to enhance operational efficiency.
- Handled customer requests with professionalism and efficiency.
- Orchestrated employee training programs to improve skills and product knowledge.
Rental Manager
Post Oak Toyota
Midwest city
05.2015 - 01.2017
- Oversaw all rental operations to ensure a seamless customer experience.
- Negotiated rental agreements and contracts, securing favorable terms for the company.
- Managed payment processing, budgeting, and accounting to maintain financial accuracy.
- Executed personnel duties to foster a productive workplace environment.
- Coordinated customer service efforts, addressing inquiries and resolving issues promptly.
- Oversaw rental agreements, ensuring compliance with policies and procedures.
- Trained staff on rental processes, enhancing team performance and service quality.
- Developed and implemented strategies to increase customer satisfaction with the rental process.
- Updated and maintained rental agreement files and documents.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Answered telephones to assist customers and resolve issues and or questions concerning their agreements and policy regulations.
- Processed exchange requests in computer system.
- Prepared monthly financial reports detailing revenue generated from rentals as well as expenses associated with maintaining the vehicles.
- Performed daily inspections on all rental vehicles to ensure that they met company standards.
- Kept up with Basic safety standards with upper management and staff.
- Answering phone systems, multitasking office essentials while filing rental agreements with both personal and company detail into CPR database.
- Implemented marketing campaigns designed to attract new customers interested in renting vehicles with Up selling vehicles on the lot.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
- Contacted customers and billing parties about overdue rentals and requested expected date of return a vehicles via 30 day policy with the intent of extension if needed.
- Negotiated rental rates with clients and potential clients while ensuring maximum profitability for the business.
- Coordinated shuttle services by communicating with drivers.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Prepared and submitted reports to supervisor.
- Employed sales techniques to boost sales and services.
- Ensured compliance with federal, state, and local regulations regarding rentals and leases due to Company policy and policyholders.
- Worked closely with thunder contract with our Oklahoma thunder, basketball team.
Caretaker PCP
Home Instead Healthcare
Okc
02.2009 - 01.2014
- Providing personal hygiene and bathing of clients.
- Financial aid with shopping and errands, basic cleaning, cooking, and food preparation.
- Provide transportation to clients as needed and allowed.
- Building a healthy environment and relationship with them and the family.
- Along with any necessary needs they may have had while signing off on their well-being for the next nurse.
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at home.
- Collaborated with healthcare professionals to coordinate client care plans.
- Monitored client health status and reported changes to family or staff.
- Documented client progress and activities in care logs accurately.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Provided assistance to disabled persons in accordance with their individual needs.
- Developed strong working relationships with tenants through courteous customer service practices.
- Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.
- Communicated with management about changes, maintenance needs and tenant issues.
- Performed light housekeeping duties including laundry and meal preparation.
- Provided basic care to resident animals, including feeding, grooming, and exercising.
- Implemented energy-saving measures to reduce utility costs and environmental impact.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Mixed water and detergents or acids to prepare cleaning solutions.
Account Service Manager
Campbell’s garage & Board
Joplin
10.2008 - 07.2011
- Managed client accounts by addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and service teams to ensure satisfaction.
- Assisted in implementing service strategies to enhance customer experiences.
- Handled accounts of all customer vulnerabilities while crunching numbers to fit their needs and analyzing it into a data spreadsheet . While filing efficiently and correctly.
- Organized documentation for service contracts and client interactions systematically.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored performance metrics to identify areas of improvement in the customer experience.
- Managed account service team, supervised day-to-day operations, and provided guidance as needed.
- Resolved escalated customer issues in a timely manner while maintaining excellent relations with clients.
Apartment Leasing Agent
Concord Apartments
Joplin
07.2004 - 10.2007
- Assisted prospective tenants with leasing inquiries and property tours.
- Managed tenant applications and lease agreements efficiently.
- Coordinated property marketing efforts through online listings and social media.
- Maintained accurate records of tenant information and lease details.
- Developed strong relationships with residents to enhance community engagement.
- Collaborated with the maintenance team for timely repairs and upkeep.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Maintained accurate records of all rental activity in property management software.
- Tracked occupancy rates and prepared reports for upper management.
- Inspected vacated apartments to ensure that they were left in good condition.
- Resolved disputes between tenants in a timely manner while upholding company policies.
- Negotiated lease terms with tenants and collected security deposits.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Developed marketing strategies to increase demand for vacant units.
- Processed rental applications, verified references and conducted background checks.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
- Scheduled regular meetings with landlords or property owners to discuss leasing activities.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Coordinated repairs and improvements to the building's common areas and grounds.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Encouraged prospective tenants to fill out applications after property tours.
- Used conflict resolution skills to quickly resolve issues among residents.
- Escalated critical issues to property manager to deliver immediate resolution.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Received rent payments and tracked transactions in accounting software.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Education
Completion In Standard- CPR /Infant/Adult/Child And Automated External Defibrillator - CPR
National CPR Foundation
04.2025 - 04.2027
Ashley Weller
Midwestcity, OKSkills
- Lease negotiation
- Compliance oversight
- Tenant relations
- Financial management
- Customer relationship management
- Budget analysis
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team leadership
- Software utilization
- Eviction notices
- Leasing and sales
- Payment collection
- Contract negotiation
- Rent collection
- Database management
- Maintenance scheduling
- Property management
- Property tours and inspections
- Lease renewals
- Property accountability
- Business administration
- Accounting operations
- Property marketing and promotion
- Exceptional oral and written communication skills
- Tenant and eviction laws
- Preparing property agreements
- Eviction procedures
- Administrative support
- Financial budgeting and reporting
- Skilled multi-tasker
- Valid Oklahoma driver's license
- Complex Problem-solving
- Multitasking
- Organizational skills
- Interpersonal communication
- Monthly fee and payment collection
- Budget management
- Marketing strategies
- Financial reporting
- Regulatory compliance
- Car rental management
- Microsoft exchange management
- Audit process management
- Data visualization
- Adaptable thinking
- Google analytics
- Data analysis
- Data collection
- Verbal and written communication
- Data visualization and presentations
- Excel functions
- Analytical thinking
- Microsoft Excel
- Lease agreements
- Inventory control
- Basic math
- Bookkeeping
- Spreadsheet management
- Strong problem solver
- Record preparation
- Microsoft Word
- Data organization
- Multitasking and organization
- Meticulous attention to detail
- Task coordination
- Multi-line phone proficiency
- Work prioritization
- Word processing
- Data accuracy
- Document preparation
- QuickBooks expert
- Advanced MS office suite
- Collecting information
- Safety regulations
- File management
- Mail handling
- Error identification
- Resourceful
- Record keeping
- Office administration
- Excellent communication skills
Timeline
Completion In Standard- CPR /Infant/Adult/Child And Automated External Defibrillator - CPR
National CPR Foundation
04.2025 - 04.2027
Storage Property Manager
County-line Storage
06.2021 - 03.2025
Front End Manager
Post Oak Toyota
02.2017 - 05.2020
Rental Manager
Post Oak Toyota
05.2015 - 01.2017
Caretaker PCP
Home Instead Healthcare
02.2009 - 01.2014
Account Service Manager
Campbell’s garage & Board
10.2008 - 07.2011
Apartment Leasing Agent
Concord Apartments
07.2004 - 10.2007
Ashley Weller
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