Ashley Snow
Gulf Breeze,United States
Summary
An MBA graduate and dedicated Salesforce Consultant with 4 years of hands-on experience and 8 Salesforce certifications. Specializes in Nonprofit Success Pack (NPSP), as well as Sales, Service, and Experience Clouds, bringing deep expertise in nonprofit-focused solutions, including integration management with platforms like FormAssembly, iATS, and Classy. Consulting background covers the full software development lifecycle, from project management and budgeting to quality assurance and end-to-end implementation. Passionate about leading cross-functional teams and partnering with stakeholders to deliver efficient, scalable solutions that align with organizational missions and ensure long-term impact.
Knowledgeable Salesforce Consultant with solid background in analyzing business processes and implementing efficient solutions. Successfully led multiple projects that optimized workflow and increased productivity. Demonstrated expertise in data analysis and stakeholder management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst, Consultant
Plative
07.2022 - 06.2025
- Managed or played a pivotal role in 5-6 projects concurrently, serving as Project Manager, Consultant, Business Analyst, and System Administrator.
- Encompassed the full software development lifecycle for small and medium-sized projects.
- Leveraged AI prompting to effectively build similar product comparisons, reducing completion time by 8 hours per product type.
- Contributed to the development of multiple internal process improvements, such as quick access to project details and generation of project status reports.
- Utilized new tools like Google Gemini to create a Python script for case-specific data transformations.
- Led a volunteer team for Salesforce release cycles to identify company-focused updates to share with internal stakeholders.
- Successfully led cross-functional teams and partnered with stakeholders to deliver efficient, scalable solutions aligned with organizational missions and ensuring long-term impact.
- Acted as a Salesforce Administrator for projects involving Sales Cloud, Service Cloud, Experience Cloud, and Nonprofit products (Nonprofit Success Pack, Program Management Module).
- Defined, documented, and groomed user stories and business processes, especially for customer support and success. Developed detailed business requirements and acceptance criteria for target improvements.
- Built, tested, demonstrated, and delivered solutions, from small enhancements to large projects.
- Leveraged knowledge of industry best practices to uncover opportunities for business improvement through Salesforce enhancement.
- Performed user support and account maintenance.
Software Consultant
Provisio Partners
05.2021 - 07.2022
- Built unmanaged packages for quick start projects, reducing configuration time by 8 hours per project.
- Provided comprehensive Salesforce consulting services across multiple projects simultaneously.
- Created reusable templates for Nonprofit Cloud Case Management projects, enabling other Consultants to quickly implement the package and efficiently produce field mockups and UAT scripts.
- Acted as Business Analyst and Salesforce Administrator for small and medium-sized projects involving Nonprofit Cloud products such as Nonprofit Success Pack, Nonprofit Cloud Case Management, Program Management Module, Outbound Funds, Accounting Subledger, Elevate, Salesforce Inbox, and Insights Platform Data Integrity.
- Effectively managed time to support 3-6 projects at a time.
- Leveraged knowledge of industry best practices and worked with business functions to uncover opportunities for business improvement through SFDC enhancement.
- Defined, documented, and groomed user stories and business processes, especially for customer support and success. Developed detailed business requirements and acceptance criteria for target improvements.
- Built, tested, demonstrated, and delivered solutions, from small enhancements to large projects.
Production Team Member
Toyota Motor Manufacturing, Indiana, Inc.
11.2019 - 05.2021
- Analyzed and recommended process improvements to optimize productivity.
- Improved ergonomics of processes by designing solutions to eliminate all occurrences of tools falling to the floor.
- Identified imbalance of processes while working in a team environment, providing solutions to equalize responsibilities and even out tact time for all team members.
- Analyzed trends in quality and identified potential sources of defects, resulting in increased first run rate and decreased scrap rate.
- Analyzed processes for improvement in ergonomics, quality, cost reduction, and time management.
Inventory Analyst | Materials Planner
MasterBrand Cabinets, Inc
09.2018 - 11.2019
- Analyzed inventory levels and demand to optimize quality of raw materials.
- Evaluated delivery schedule and location to accommodate vendor lead time and manufacturing lead time to deliver Just-In-Time (JIT) components concurrent to order.
- Maintained and reviewed computerized or manual records of purchased items, costs, deliveries, product performance, and inventories.
- Conferred with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action.
- Monitored shipments to ensure that goods arrived on time, and resolved problems related to undelivered goods.
Education
MBA - Engineering Management
University of Southern Indiana
Evansville, INBachelor of Science - Public Relations/Advertising
University of Southern Indiana
Evansville, INSkills
- Software Consulting
- Solution Delivery
- Agile & Waterfall Methodologies
- Project Management
- Business Analysis
- Salesforce System Administration
- Process Improvement
- Client Support
Certification
- Salesforce Certified Agentforce Specialist
- Salesforce Certified AI Associate
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Associate
- Salesforce Certified Business Analyst
- Salesforce Certified Nonprofit Cloud Consultant
- Salesforce Certified Administrator
Timeline
Sr. Business Analyst, Consultant
Plative
07.2022 - 06.2025
Software Consultant
Provisio Partners
05.2021 - 07.2022
Production Team Member
Toyota Motor Manufacturing, Indiana, Inc.
11.2019 - 05.2021
Inventory Analyst | Materials Planner
MasterBrand Cabinets, Inc
09.2018 - 11.2019
MBA - Engineering Management
University of Southern Indiana
Bachelor of Science - Public Relations/Advertising
University of Southern Indiana
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