Ashley Solano
Lyndhurst
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
4
4
years of professional experience
Work History
BDC Representative
Allstate Motor inc
01.2022 - Current
- Excelled in customer engagement and service.
- Coordinated appointment scheduling.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Salesperson
CarZone USA
11.2020 - 06.2022
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers about products and services offered by the company.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Miraflores
Guayaquil, Ec01-2017
Skills
- Follow-up calls
- Competitive Analysis
- Problem-solving abilities
- Brand representation
- Sales Training
- Negotiation Tactics
- Customer Engagement
- Customer feedback
- Social Media Marketing
- Team member motivation
- CRM Software
- Team Leadership
- Customer Retention
- Sales process
- CRM software
- Goal oriented
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
BDC Representative
Allstate Motor inc
01.2022 - Current
Salesperson
CarZone USA
11.2020 - 06.2022
High School Diploma -
Miraflores
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