Summary
Affiliations
Overview
Skills
Work History
Education
Languages
Work Preference
References
BusinessAnalyst
Ashley Solida
Open To Work

Ashley Solida

Customer Service & Operations Associate
ID

Summary

Motivated and reliable individual with a positive mindset, eager to learn new roles and support on-time delivery in a fast-paced work environment.

Affiliations

• Practicing and maintaining a positive, service-oriented mindset.

• Personal development through writing and journaling, sharing real-life experiences.

• Maintaining consistent morning and evening routines to support reliability and punctuality.

Overview

20
20

Years of Customer based professional.

5
5

Years of ware house experience.

Skills

  • Order fulfillment
  • Inventory management
  • Equipment operation
  • Safety compliance
  • Following health department standards
  • Ability to work independently or as part of a team
  • Cash handling & POS systems
  • Working efficiently under pressure
  • Handling customers questions and concerns

Work History

Warehouse Associate

Amazon
Nampa, Idaho
09.2025 - Current
  • Accurately picked, packed, and shipped customer orders in a high-volume, fast-paced warehouse environment
  • Operated warehouse equipment and technology systems to track inventory and fulfill orders efficiently.
  • Met and exceeded productivity, quality, and safety performance standards.
  • Followed strict safety guidelines to maintain a safe work environment.
  • Performed repetitive physical tasks including lifting, standing, and moving products for extended periods of time.
  • Maintained attention to detail to ensure correct items and packaging accuracy.

Crew Leader

McDonald’s
Caldwell, Idaho
10.2017 - 11.2023
  • Delivered fast, friendly customer service in a high-volume, fast-paced restaurant environment
  • Accurately took customer orders, handled cash and card transactions, and processed payments
  • Prepared food items according to company standards for quality, safety, and consistency
  • Maintained cleanliness and organization of workstations, dining areas, and kitchen equipment
  • Followed food safety, sanitation, and health guidelines.
  • Managed multiple tasks during peak hours while maintaining accuracy and professionalism
  • Responded positively to customer needs and resolved issues promptly

Online Personal Shopper

Walmart
Boise, Idaho
01.2020 - 11.2020
  • Selected and fulfilled online grocery orders accurately based on customer requests and substitutions
  • Navigated store inventory systems and handheld devices to locate items efficiently
  • Ensured product quality by checking expiration dates, freshness, and packaging condition
  • Communicated with team members to resolve out-of-stock items and substitution approvals
  • Prepared orders for curbside pickup or delivery, ensuring accuracy and timeliness
  • Maintained a clean, organized, and food-safe work environment
  • Followed food safety, sanitation, and company procedures.
  • Met productivity and customer satisfaction standards in a fast-paced retail setting

Customer Service Representative

T-Mobile
Meridian, Idaho
01.2019 - 05.2020
  • Provided exceptional customer service by assisting customers with account inquiries, billing questions, and service issues.
  • Educated customers on wireless plans, devices, and promotions to identify the best solutions for their needs.
  • Resolved customer concerns efficiently.
  • Processed transactions including payments, upgrades, activations, and device troubleshooting.
  • Met or exceeded individual and team performance goals related to customer experience and sales metrics.
  • Stayed current on product updates, policies, and promotions through ongoing training.

Education

Edinburg High School
Edinburg, TX

Some College (No Degree) - Business Management

College of Western Idaho
Nampa, ID

Languages

English
Full Professional
Spanish
Limited

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

RemoteOn-SiteHybrid

Salary Range

$17/hr - $20/hr

References

References available upon request.
Ashley SolidaCustomer Service & Operations Associate