Ashley Soltau
Syracuse,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Babysitter
Self-Employed
09.2015 - Current
- Take care of the children
- Bring them to their appointments when needed.
Evening Administrator Assistant
Ronald McDonald House
11.2023 - 09.2024
- Performed routine analysis and calculations to process data for internal reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Developed and maintained spreadsheet and administrative processes to improve organizational accuracy and efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Screened phone calls to take messages and route calls to appropriate personnel.
EAAP REP 2
National Grid, Natural Gas
01.2020 - 09.2024
- Responded to customer questions via telephone and written correspondence regarding electric accounts and programs.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
Collection Agent
Med-Rev Inc
05.2014 - 07.2016
- Outbound and incoming calls
- Tried to collect money from customers that owed
- Receptionist
- Collected money from customers.
Cashier/Customer Service
Uniforms Plus
03.2012 - 06.2016
- Assisted in displaying uniforms
- Returned stock to the appropriate locations
- Greeted customers as they walked in
- Processed customers' transactions
- Displayed a positive, helpful attitude on a daily basis.
Cashier/Customer Service
Target
08.2009 - 02.2011
- Courteously greeted customers and efficiently processed transactions in a busy, fast-paced retail environment
- Operated cash register, scanners, and computers to itemize total of customers' purchases
- Collected payments and made changes to the transactions
- Helped customers exchange items
- Returned items
- Balanced drawer at the end of the night
- Assisted with store stocking, floor-sets, and opening and closing procedures.
Education
High School -
Baker High School
Baldwinsville, NY06.2009
Skills
- Childcare
Handling Escalations
Training and mentoring
New Hire Training
Skilled trainer
Customer service excellence
Administrative Support
Summary reports
Daily reports
Prepare reports
Microsoft Office usage
Data accuracy
Tracking spreadsheets
References
- Vanessa Parilla, 315-264-6513
- Amber Hutchinson, 315-200-9252
- Kristen Parilla, 559-836-0636
Timeline
Evening Administrator Assistant
Ronald McDonald House
11.2023 - 09.2024
EAAP REP 2
National Grid, Natural Gas
01.2020 - 09.2024
Babysitter
Self-Employed
09.2015 - Current
Collection Agent
Med-Rev Inc
05.2014 - 07.2016
Cashier/Customer Service
Uniforms Plus
03.2012 - 06.2016
Cashier/Customer Service
Target
08.2009 - 02.2011
High School -
Baker High School
Similar Profiles
LISA HYMENLISA HYMEN
Short-term Rental Cleaner at Self-employedShort-term Rental Cleaner at Self-employed
Julie PlanteJulie Plante
Business Coach at Self-employedBusiness Coach at Self-employed
Michaella KidwellMichaella Kidwell
Domestic Engineer/Stay-at-home Parent at Self-employedDomestic Engineer/Stay-at-home Parent at Self-employed