Ashley Sootsman
Kalamazoo,MI
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Enthusiastic and customer-focused high school graduate with a passion for helping others. Strong communication and problem-solving skills, eager to deliver outstanding service and contribute to a positive customer experience. Ready to bring a friendly and professional attitude to a dynamic team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Material Handler/Forklift Operator
Stryker
01.2021 - Current
- Responsible for receiving all parts through our system according to the processes.
- Responsible for moving and stocking parts accurately
- Maintaining a safe work environment by following proper safety protocols
- Collaborate with team members to ensure timely completion of tasks and high-quality work standards.
- Prevent product damage by carefully loading and unloading materials using appropriate equipment.
- Listen closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Support production, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Warehouse Worker
Target
09.2021 - 12.2021
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Participated in continuous improvement .
Machine Assistant
Hexacomb a Packaging Corporation of America brand
11.2020 - 08.2021
- Facilitated smooth changeovers between product runs by efficiently preparing machines for new specifications, minimizing delays in production schedules.
- Increased production efficiency by maintaining and adjusting machine settings, ensuring optimal performance.
Facilities Assistant
Medilodge of westwood
03.2020 - 04.2020
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Prepared reports and schedules with accuracy.
Machine Operator
Eimo Technologies
11.2018 - 03.2019
- Ensured timely completion of projects by managing deadlines and prioritizing tasks accordingly.
- Maintained a safe work environment by strictly adhering to safety protocols and procedures.
- Participated in cross-functional meetings to discuss project updates, resource allocation, and areas for improvement within the manufacturing process.
Sales Representative
PNC Financial Services Group
01.2018 - 10.2018
- Increased sales revenue by identifying and targeting high-potential accounts.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Fostered collaborative environment, sharing best practices among sales team.
- Contributed to team objectives in fast-paced environment.
Care Provider
Wright Kare Adult Foster Home
10.2013 - 10.2017
- Promoted social, emotional, and physical health through diverse activities.
- Assisted in the administration of medications under the supervision of registered nurses, ensuring accuracy, timeliness, and proper documentation.
Cashier Stocker
Save-A-Lot
11.2010 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Demonstrated flexibility to meet business demands
- Built relationships with customers to encourage repeat business.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Education
Bachelor of Science - Human Resources
SNHU
New Hampton, NH01-2028
High School Diploma -
Parchment High School
Parchment Michigan 05-2014
Skills
- Warehouse experience
- Forklift operation
- Teamwork and collaboration
- Customer service
- Materials handling
- Order Picking
- Attention to detail
- Critical thinking
- Shipping and receiving
- Active listening
- Computer proficiency
- Relationship building
Certification
- Driver's License
- Forklift Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Warehouse Worker
Target
09.2021 - 12.2021
Material Handler/Forklift Operator
Stryker
01.2021 - Current
Machine Assistant
Hexacomb a Packaging Corporation of America brand
11.2020 - 08.2021
Facilities Assistant
Medilodge of westwood
03.2020 - 04.2020
Machine Operator
Eimo Technologies
11.2018 - 03.2019
Sales Representative
PNC Financial Services Group
01.2018 - 10.2018
Care Provider
Wright Kare Adult Foster Home
10.2013 - 10.2017
Cashier Stocker
Save-A-Lot
11.2010 - 10.2013
- Driver's License
- Forklift Certification
- CPR Certification
Bachelor of Science - Human Resources
SNHU
High School Diploma -
Parchment High School
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