Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ashley Sosa

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Receptionist/Assistant

JP Gastroenterology Medical Practice
11.2024 - Current
  • Greeted patients and managed front desk operations to ensure efficient workflow.
  • Scheduled appointments and coordinated patient follow-ups using electronic health record systems.
  • Verified patient information and insurance details for accuracy before appointments.
  • Assisted in managing phone inquiries, providing information, and directing calls appropriately.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Interviewed patients to obtain medical information and measured vital signs, weight and height.
  • Obtained client medical history, medication information, symptoms, and allergies.

Medical Receptionist

Westside Gi Center
01.2024 - 11.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Managed patient medical records accurately and confidentially, ensuring compliance with HIPAA regulations.
  • Processed invoices and maintained accurate records in accounting software.


Men's Retail Sales Associate

Macy's Department Store
08.2021 - 01.2024
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale system, ensuring smooth checkout operations.
  • Maintained knowledge of current promotions and product features to inform customer choices.
  • Organized merchandise displays to optimize visual appeal and drive sales engagement.

Retail Sales Associate

Victoria's Secret & PINK
04.2023 - 06.2023
  • Assisted customers in product selection, providing exceptional service and support.
  • Managed inventory levels, ensuring stock availability and organization on sales floor.
  • Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Participated in promotional events to raise awareness about the importance of proper bra fitting for overall health and wellbeing.

Seasonal Sales Associate

Macy's Department Store
11.2019 - 01.2020
  • Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
  • Maintained knowledge of current beauty trends and product offerings to provide informed recommendations.
  • Assisted customers in selecting cosmetics to enhance personal style and meet individual needs.
  • Managed inventory levels, conducting regular stock assessments to ensure product availability for customers.

Customer Service Cashier

McDonald's Restaurant
12.2017 - 09.2019
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction.
  • Maintained accurate cash drawer balances and performed daily reconciliations.
  • Trained new cashiers on operational procedures and customer service standards.
  • Worked effectively in fast-paced environments.
  • Adhered to safety guidelines and food handling regulations for a consistently safe dining experience for all guests.
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Prepared food items according to safety and quality standards, maintaining consistency.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.


Education

Certification - Medical Assistant

ABC Training Center
The Bronx, NY
03-2026

Business Administration

Borough of Manhattan Community College
New York, NY
06-2028

High School Diploma -

New Visions Charter High School For The Humanities II
The Bronx, NY
06-2019

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Vital signs
  • HIPAA compliance
  • EMR / EHR
  • Microsoft office
  • Point-of-sale system

Certification

Basic Life Support (2024)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Receptionist/Assistant

JP Gastroenterology Medical Practice
11.2024 - Current

Medical Receptionist

Westside Gi Center
01.2024 - 11.2024

Retail Sales Associate

Victoria's Secret & PINK
04.2023 - 06.2023

Men's Retail Sales Associate

Macy's Department Store
08.2021 - 01.2024

Seasonal Sales Associate

Macy's Department Store
11.2019 - 01.2020

Customer Service Cashier

McDonald's Restaurant
12.2017 - 09.2019

Certification - Medical Assistant

ABC Training Center

Business Administration

Borough of Manhattan Community College

High School Diploma -

New Visions Charter High School For The Humanities II

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Ashley Sosa