Ashley Soto
Stoney Beach,Maryland
Summary
Energetic educator with proven skills in teaching math to a diverse body of students. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Middle School Mathematics Teacher
Anne Arundel Public Schools
09.2020 - Current
- Prepared and implemented lesson plans covering required course topics
- Implemented differentiated instruction to meet needs of diverse learners
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Administered assessments per marking period and standardized tests to evaluate student progress.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Devised and implemented classroom management strategies, maintaining safe and pleasant learning environment
- Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
- Provided meaningful math instruction to improve math skills of children.
- Utilized group and hands-on learning experiences for proficient teacher evaluation score
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning
- Attended teacher conferences and workshops to stay abreast of new developments in math education
- Scheduled appointments with parents to discuss student progress and classroom behavior
- Established positive rapport with all students and parents through home calls, emails and Parent Teacher Conferences
IDT Lead
Annapolis Middle School
08.2021 - 06.2023
- Worked cooperatively with other teachers, administrators, and other staff to help students reach academic and behavior goals
- Developed and implemented plans to minimize misbehavior and maximize learning
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Monitored student progress and implemented intervention strategies to support student success.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Organized content based field trips for extended learning experience
- Established essential agreement on student behaviors and expectations to ensure safe learning environment
- Explored opportunities for positive reinforcement and implemented incentives for good behavior
Residential Assessor
State Department Of Assessments And Taxation
04.2019 - 08.2020
- Inspected over 200 new and existing properties and noted distinctive characteristics.
- Researched land, property and market values to complete estimations.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Stayed updated on fair market trends for local area and similar property types.
- Handled about 10 calls per day to address customer inquiries and concerns.
- Worked with over 20 homeowners or tax representatives per caseload to understand needs and provide excellent service.
Revenue Examiner
Comptroller of Maryland
12.2017 - 04.2019
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
- Accurately documented, researched and resolved customer service issues.
- Managed over 50 customer calls per day effectively and efficiently in complex, fast-paced and challenging call center environment.
Customer Service Supervisor
Sam's Club
04.2017 - 12.2017
- Greeted and helped over 100 guests or more at busy retail store.
- Oversaw team of thirty customer service associates.
- Responded to customer requests with friendly, knowledgeable service and support.
- Investigated and resolved customer inquiries and complaints in empathetic manner.
- Cross-trained and backed up five other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Trained about 10 staff on operating procedures and company services.
- Managed work flow to exceed quality service goals.
Customer Service Associate
Walmart
07.2015 - 04.2017
- Politely assisted hundreds of customers in person and via telephone.
- Provided elevated customer experience to generate loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Recommended alternative items if product was out of stock.
- Communicated all store initiatives and promotions to customers to generate return business.
- Monitored cash drawers in fifteen checkout stations to ensure adequate cash supply.
Sales Floor Associate
The Children's Place
07.2012 - 07.2014
- Prepared merchandise for sales floor.
- Directed individuals to merchandise locations.
- Suggested accessories and complementary purchases.
- Accepted and processed returns.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished wide range of tasks each shift.
- Worked collaboratively in team environment.
Teacher Aide
Joy In Learning At Marley Park
07.2009 - 08.2011
- Assisted teachers with supervision and care of group of 10 or more children
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery
- Maintained clean and sterilized learning environment
Education
Bachelor of Science - Mathematics
Coppin State University
Baltimore, MD01.2018
High School Diploma - undefined
Severna Park High School
Severna Park, MD2011
Maryland Teaching Certificate - Education
Anne Arundel Community College
Arnold, MDSkills
- Exceptional communication skills
- Creative problem solver
- Self-motivated professional
- Student-Centered Learning
- Positive Reinforcement
- Positive Learning Environment
- Innovative Lesson Planning
- Differentiated Instruction
- Middle School Education
- Student Progress Reporting
- Group and individual instruction
- Classroom management
- IEP familiarity
- Leading team operations
Timeline
IDT Lead
Annapolis Middle School
08.2021 - 06.2023
Middle School Mathematics Teacher
Anne Arundel Public Schools
09.2020 - Current
Residential Assessor
State Department Of Assessments And Taxation
04.2019 - 08.2020
Revenue Examiner
Comptroller of Maryland
12.2017 - 04.2019
Customer Service Supervisor
Sam's Club
04.2017 - 12.2017
Customer Service Associate
Walmart
07.2015 - 04.2017
Sales Floor Associate
The Children's Place
07.2012 - 07.2014
Teacher Aide
Joy In Learning At Marley Park
07.2009 - 08.2011
Bachelor of Science - Mathematics
Coppin State University
High School Diploma - undefined
Severna Park High School
Maryland Teaching Certificate - Education
Anne Arundel Community College
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