Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY SOURS

Henderson,NV

Summary

I am a dedicated and focused Diverse Individual who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed and a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

6
6
years of professional experience

Work History

Operations Manger

Davids Bridal
06.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Office Assistant

WynnBET
12.2022 - 06.2024
  • Responsible for the setup, to include any troubleshooting, and breakdown of events.
  • Stocking and restocking supplies, food and beverages.
  • Being the first point of contact for any guests to enter the building.
  • Answering phone calls and redirecting them if needed.
  • Provide the first level of contact for everyone who enters the building.
  • Track scheduled appointments with vendors, guests, and potential clients/partners with their WynnBET point of contact.
  • Facilitate in notifying appropriate team members of appointments when necessary.
  • Assist the other members of the office/administration team in communication with clients, vendors, and events.
  • Direct traffic on and out of the building where drop-offs (packages, meals, etc) are concerned.
  • Provide a warm 5 star experience for guests waiting in the lobby area.
  • Lift and move office supplies, cases of water, paper, etc.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Office Manager

Paradise Valley Dance Studios Inc
09.2019 - 06.2021
  • Provide administrative support to the Business Owners of FADS.
  • Answers telephones and courteously assist clients and employees throughout the organization.
  • Maintain calendars, coordinating extensive appointments, meetings and domestic travels.
  • Organized payroll before sending it out.
  • Overhauled recordkeeping system from manual to computer-based, creating a user friendly and systematic information management system and reducing data retrieval time.
  • Adapted to diverse work styles and consistently provided friendly, personable service.
  • Works collaboratively - shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
  • Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
  • Assist customers with retail purchases.
  • Count petty cash.
  • Use Microsoft office documents for variety of related tasks.
  • Assist customers with schedules, payments and event information.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

Certificate - cosmetology

Barstow Community College
05.2012

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Staff training
  • Staff management
  • Decision-making
  • Inventory management
  • Policies and procedures implementation
  • MS office
  • Performance monitoring
  • Management

Timeline

Operations Manger

Davids Bridal
06.2024 - Current

Office Assistant

WynnBET
12.2022 - 06.2024

Office Manager

Paradise Valley Dance Studios Inc
09.2019 - 06.2021

Certificate - cosmetology

Barstow Community College

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ASHLEY SOURS