Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Southerland

Wynne,AR

Summary

Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.

Overview

11
11
years of professional experience

Work History

Store Manager

Murphy USA Gas Station
Wynne, AR
08.2022 - Current
  • Maintained accurate records of employee performance reviews.
  • Established customer service standards and monitored staff compliance.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Resolved customer complaints in a timely manner.
  • Implemented efficient systems for tracking stock movement.
  • Performed regular price checks to ensure competitive pricing.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed relationships with suppliers to negotiate better prices.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Planned special promotions or discounts based on market trends.
  • Monitored inventory levels and placed orders to restock shelves.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated and maintained store signage and displays.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Team Member

Big Red
Hensley, AR
03.2022 - 06.2022
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Looked for ways to go above and beyond job requirements.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Upheld high standards of productivity and quality in operations.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Left due to spouses job relocating.

Customer Sales Representative

Dominos Pizza Inc.
Bryant, AR
10.2021 - 03.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
  • Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
  • Gave customers quotes based on potential sales.
  • Negotiated prices and sales contracts.
  • Built and deepened relationships with account representatives to support long-term company objectives.
  • Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
  • Forecasted product requirements and organized merchandise to meet expected location demands.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Operated cash register and barcode scanner to process customer sales.
  • Supervised customer orders and delivered regular status updates.
  • Left for better employment

Driver

Dominos Pizza Inc.
Heber Springs, AR
09.2020 - 09.2021
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Documented daily mileage, gas and other data.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Delivered customer orders and collected payments to keep accounts current.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Collected payments for goods delivered or unloaded.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Left due to moving in with spouse.

Production Worker

Pecos Food
Batesville, AR
07.2020 - 08.2020
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Kept operations area neat and orderly to minimize obstacles.
  • Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
  • Worked at fast and steady pace to meet production goals.
  • Left due to being a temp. and no longer needed.

Sales Associate

Walmart
Beebe, AR
06.2014 - 10.2014
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Left when I became pregnant.

Education

High School Diploma -

Russellville High School
Russellville, AR
05.2012

Some College (No Degree) - Business

University of Arkansas Community College-Batesville
Batesville, AR

Skills

  • Problem resolution
  • Computer skills
  • Critical thinking
  • Merchandising knowledge
  • Cash handling accuracy
  • Reliable and punctual
  • POS system operation
  • Verbal/written communication
  • Listening skills
  • Reading comprehension skills
  • Superb time management
  • Schedule management
  • Staff training
  • Inventory management
  • Promotional strategies
  • Conflict resolution
  • Equipment maintenance
  • Safety compliance
  • Performance metrics
  • Team building
  • Sales forecasting
  • Documentation and reporting
  • Employee retention strategies
  • Policies and procedures
  • Recruiting and hiring
  • Employee scheduling
  • Budget administration
  • Store opening and closing
  • Inventory forecasting

Timeline

Store Manager

Murphy USA Gas Station
08.2022 - Current

Team Member

Big Red
03.2022 - 06.2022

Customer Sales Representative

Dominos Pizza Inc.
10.2021 - 03.2022

Driver

Dominos Pizza Inc.
09.2020 - 09.2021

Production Worker

Pecos Food
07.2020 - 08.2020

Sales Associate

Walmart
06.2014 - 10.2014

High School Diploma -

Russellville High School

Some College (No Degree) - Business

University of Arkansas Community College-Batesville

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