Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ashley Souza

Ashley Souza

Irving,USA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Insurance Specialist (Remote)

RemX, McKesson Specialty
10.2022 - 03.2025
  • Researched and resolved routine and complex issues.
  • Processed eligibility and benefits verification and authorization requests.
  • Re-billing, insurance verification, registration updates and account follow-up.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • End to end recruitment: Sourcing, Staffing, scoping, onboarding, negotiation, etc
  • Screening: short listing candidates sourced through portal (Workday, Indeed, LinkedIn, etc).
  • Answered constant flow of customer calls with minimal wait times.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained high standards of customer service by building relationships with clients.
  • Coordinated with the contracting department to resolve payer issues.

Seasonal Team Lead Manager

Walmart
10.2021 - 10.2022
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Set overall vision and provided team leadership.
  • Measured team performance and reported metrics to leadership team members.
  • Managed overstocking, restocking and inventory control procedures during all shift.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Established team priorities, maintained schedules and monitored

Assistant Manager

CVS
03.2020 - 10.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Exceeded sales goals and accomplish business objectives by inspiring staff and promoting target products.
  • Directed merchandising, promotion and brand loyalty for the business segment with the greatest sales volume.

P&P Clerk

WCD
08.2019 - 03.2020
  • Entered data, following procedures to keep information private
  • Handled all finances
  • Made a weekly schedule and planners.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Arranged meetings for management and coordinated resources for use by all attendees.
  • Handled client correspondence and tracked records to foster office
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

Assistant Manager

Daiso USA
03.2018 - 08.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Day to day schedules, planning and delegating assignments to meet coverage and service demands.
  • Recruiting
  • Completed regular inventory counts to verify stock levels, address.
  • Developed local and highly satisfied customer base through proactive management of team customer service strategies
  • Exceeded sales goals and accomplish business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Store Manager

Agaci
05.2016 - 03.2018
  • Managed inventory control, cash control and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Screening: short listing candidates sourced through portal (Workday, Indeed, LinkedIn, etc).
  • Marketing skills
  • End to end recruitment: Sourcing, Staffing, scoping, onboarding, negotiation, etc.
  • Completed point of sale opening and closing procedures
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Reviewed and monitored scheduling, purchases and other expenses to maintain the quarterly budget.
  • Rotated stock to achieve optimum appeal and minimize shrinkage
  • Reconciled daily sales transactions to balance and log day-to-day.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective orders and stock management.

Style Team Member

Target
03.2015 - 05.2016
  • Adjusted & dressed displays
  • Inventory control
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours: night. weekend. and holiday shifts
  • Offer friendly and efficient service to customers, handle challenging situations with ease.

Education

High School Diploma -

Clover Park High School
Lakewood, WA
01.2016

Skills

  • Recruiter

  • Business Valuation

  • Ability to handle pressure well

  • Task Monitoring

  • Accounts Payable and Receivable

  • Guest Satisfaction

  • Microsoft PowerPoint

  • Sales force

  • Excel skills

  • Exposure to various HR related

  • Sales and Upselling

  • Call Volume and Quality Metrics

  • Efficient and Detail-Oriented

  • Great analytical and problem solving skills

  • Account management

  • Financial planning

  • Regulatory compliance

  • Reporting skills

  • Policy analysis

  • Documentation skills

  • Client relations

  • Client account management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Insurance Specialist (Remote)

RemX, McKesson Specialty
10.2022 - 03.2025

Seasonal Team Lead Manager

Walmart
10.2021 - 10.2022

Assistant Manager

CVS
03.2020 - 10.2021

P&P Clerk

WCD
08.2019 - 03.2020

Assistant Manager

Daiso USA
03.2018 - 08.2019

Store Manager

Agaci
05.2016 - 03.2018

Style Team Member

Target
03.2015 - 05.2016

High School Diploma -

Clover Park High School

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