Ashley Souza
Arroyo Grande,CA
Overview
12
12
years of professional experience
Work History
Office/Case Manager
Bend Chiropractic Inc
11.2022 - Current
- Oversee and support all day-to-day administrative and operational duties for the organization and ensure that the organization is operating smoothly and efficiently.
- Provide administrative support as necessary, including scheduling meetings, maintaining schedule, and creating reports.
- Maintain personnel files
- Review incoming accounts payable invoices for approval and payment; coordinate with bookkeeper
- Prepare the deposit of incoming checks
- Assist in management of the organization’s website, and monitor & manage organizational social media presence in coordination with Marketing Consultant.
- Maintain organizational mailing list, assist the Marketing Consultant in preparing marketing materials
- Receive and sort incoming mail/deliveries, and manage outgoing mail.. Coordinate miscellaneous office events as necessary.
- Other Duties as Assigned:
- Assist with beginning of the year insurance policies.
- Manage special projects as assigned.
- Greet patients and visitors in a friendly and professional manner
- Transfer calls and take messages as required Schedule patient appointments with accuracy and efficiency
- Verify patient insurance information and explain insurance benefits
- Collect and process patient payments
- Maintain patient records and keep them up-to-date
- Adhere to all HIPAA regulations and maintain confidentiality at all times
- Perform Slim You Lipo Laser consultations (forms, seminar, before and after picture/measurements, care plan recommendations, close the sale)
- Manage Slim you Lipo appointments Manage all Slim You sales and Care Plans Demonstrate Vibration Platform to patients Manage MyBodySite.com
- Setup and clean slim you rooms
- Arrange Luncheon/Dinner Talks
- Attend Zoom meetings in place of the Doctor
- Pick up and drop off office gowns, discs from RA, supplements from
- Occasional picking up and dropping off doctors sons from school Handling staff and patient inquiries
- Manage, clean and organize the front desk
- Create a schedule for the employees
- Stock the rooms, snack room and lobby
- Provide administrative support to all team members as necessary Answer guests' and employees' questions
- Validate office location provide directions to clinic
- Operate office equipment such as, Slim You, DRX L, DRX C, Neuropathy Plate, etc Instruct patient on how to use as recommended equipment and supplement's
- Provide occasional tours of the office
- Reordering supplies as needed/requested Schedule
General Manager
Round Table Pizza
05.2022 - Current
- Service: Provide professional, friendly, and engaging service
- Menu: Display knowledge and enthusiasm about the restaurant's menu and products
- Safety: Follow all safety and sanitation policies when handling food and beverage
- Customer service: Handle escalated customer concerns with speed and knowledgeable support
- Staff: Recruit, interview, and train staff to follow restaurant procedures
- Organization: Organize schedules, keep track of employees' hours, and record payroll data
- Financial controls: Enhance financial controls to minimize theft and loss risks, and continuously maintain accurate accounts and cash drawers
Housekeeper
Hampton Inn Suites
01.2014 - 06.2015
- Managed daily cleaning tasks to maintain high standards of guest satisfaction.
- Inspected rooms for cleanliness and adherence to hotel policies before guest check-in.
- Provided exceptional customer service by responding promptly to guest requests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Verified cleanliness and organization of storage areas and carts.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Polished fixtures to achieve professional shine and appearance.
Education
12 - General Studies
Santa Maria High School
CaliforniaSkills
- Leadership and management
- Guest services and customer support
- Event coordination and hospitality
- Sales strategies and cash handling
- Point of sale systems
- Property oversight and medical scheduling
- Management
Languages
Spanish
Limited Working
Timeline
Office/Case Manager
Bend Chiropractic Inc
11.2022 - Current
General Manager
Round Table Pizza
05.2022 - Current
Housekeeper
Hampton Inn Suites
01.2014 - 06.2015
12 - General Studies
Santa Maria High School