Overview
Work History
Education
Skills
Timeline
Generic

Ashley Spah

Senior Implementation Specialist
Rogers,MN

Overview

11
11
years of professional experience

Work History

Senior Implementation Specialist

MEDITECH
01.2025 - Current
  • Ranked top 3 across General Financials for SaaS Implementation
  • Successfully implemented the EHR for 14 healthcare organizations throughout the entire life cycle
  • Mentored 9 Implementation Specialists and assisted with the implementation of 6 hospitals
  • Collaborated with cross-functional teams to implement software solutions aligned with client needs.
  • Analyzed client workflows to identify opportunities for process improvements in system utilization.
  • Provided training and support to end-users, enhancing their proficiency with MEDITECH applications.
  • Developed documentation and resources to facilitate user onboarding and system navigation.
  • Managed project timelines and deliverables, ensuring successful implementation of healthcare software systems.
  • Resolved technical issues by troubleshooting system errors and coordinating with IT support teams and development.
  • Conducted regular follow-ups with clients post-implementation to ensure satisfaction and address concerns.
  • Participated in continuous improvement initiatives, contributing insights for product enhancement based on user feedback.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.

Implementation Specialist

MEDITECH
09.2022 - 12.2024
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Configured, installed and handled troubleshooting tasks for Supply Chain Management application.
  • Deliver exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Updated documentation to further aid sites in understanding workflow and their needs within the system.

Shift Supervisor

Starbucks
05.2018 - 09.2022
  • Help implement and uphold COVID-19 policies and regulations among coworkers
  • Ordered and maintained weekly and daily orders to meet needs of customers
  • Handled and resolved customer and employee complaints with 100% success
  • Assign duties and positions to partners and provide guidance to partners when needed
  • Managed $2000+ at end of business day and managed bank deposits
  • Monitor customer transactions and front of store activities, ensuring efficient order times for customers
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within

Barista

Starbucks
05.2015 - 04.2018
  • Promoted to Barista Trainer and successfully trained 30+ new partners
  • Awarded with Partner of the Quarter 2 times within the first 2 years
  • Complied with MN Department of Health, OSHA and QASA health code regulations and standards
  • Received and processed $1000+ daily within the POS system and successfully returned proper change to customers
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Recommended products based on solid understanding of individual customer needs and preferences

Receptionist

DMR Clinic Rogers
08.2015 - 06.2017
  • Greet and welcome new and recurring chiropractic and physical therapy patients to create an inviting atmosphere into the clinic
  • Gather new client information over initial phone calls and initial meeting while maintaining confidentiality
  • Handled successfully 100+ phone calls with patients and insurance companies with no complaints within 2 years
  • Maintain both physical and digital filing systems and create more efficient filing process
  • Performed administrative and clerical tasks
  • Created employee manual and trained in employees on the role

Education

Bachelor of Science - Public Health

University of St. Thomas
St. Paul, MN
05.2021

Skills

  • Leadership
  • Training
  • Dependability
  • Problem Solving
  • Research
  • Critical Thinking
  • Effective Listening and Communication
  • Technical Proficiency
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency

Timeline

Senior Implementation Specialist

MEDITECH
01.2025 - Current

Implementation Specialist

MEDITECH
09.2022 - 12.2024

Shift Supervisor

Starbucks
05.2018 - 09.2022

Receptionist

DMR Clinic Rogers
08.2015 - 06.2017

Barista

Starbucks
05.2015 - 04.2018

Bachelor of Science - Public Health

University of St. Thomas