Ashley Spah
Senior Implementation Specialist
Rogers,MN
Overview
11
11
years of professional experience
Work History
Senior Implementation Specialist
MEDITECH
Minnetonka, MN
01.2025 - Current
- Ranked top 3 across General Financials for SaaS Implementation
- Successfully implemented the EHR for 14 healthcare organizations throughout the entire life cycle
- Mentored 9 Implementation Specialists and assisted with the implementation of 6 hospitals
- Collaborated with cross-functional teams to implement software solutions aligned with client needs.
- Analyzed client workflows to identify opportunities for process improvements in system utilization.
- Provided training and support to end-users, enhancing their proficiency with MEDITECH applications.
- Developed documentation and resources to facilitate user onboarding and system navigation.
- Managed project timelines and deliverables, ensuring successful implementation of healthcare software systems.
- Resolved technical issues by troubleshooting system errors and coordinating with IT support teams and development.
- Conducted regular follow-ups with clients post-implementation to ensure satisfaction and address concerns.
- Participated in continuous improvement initiatives, contributing insights for product enhancement based on user feedback.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
Implementation Specialist
MEDITECH
Minnetonka, MN
09.2022 - 12.2024
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Configured, installed and handled troubleshooting tasks for Supply Chain Management application.
- Deliver exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Updated documentation to further aid sites in understanding workflow and their needs within the system.
Shift Supervisor
Starbucks
Maple Grove, MN
05.2018 - 09.2022
- Help implement and uphold COVID-19 policies and regulations among coworkers
- Ordered and maintained weekly and daily orders to meet needs of customers
- Handled and resolved customer and employee complaints with 100% success
- Assign duties and positions to partners and provide guidance to partners when needed
- Managed $2000+ at end of business day and managed bank deposits
- Monitor customer transactions and front of store activities, ensuring efficient order times for customers
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Barista
Starbucks
Maple Grove, MN
05.2015 - 04.2018
- Promoted to Barista Trainer and successfully trained 30+ new partners
- Awarded with Partner of the Quarter 2 times within the first 2 years
- Complied with MN Department of Health, OSHA and QASA health code regulations and standards
- Received and processed $1000+ daily within the POS system and successfully returned proper change to customers
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Recommended products based on solid understanding of individual customer needs and preferences
Receptionist
DMR Clinic Rogers
Rogers, MN
08.2015 - 06.2017
- Greet and welcome new and recurring chiropractic and physical therapy patients to create an inviting atmosphere into the clinic
- Gather new client information over initial phone calls and initial meeting while maintaining confidentiality
- Handled successfully 100+ phone calls with patients and insurance companies with no complaints within 2 years
- Maintain both physical and digital filing systems and create more efficient filing process
- Performed administrative and clerical tasks
- Created employee manual and trained in employees on the role
Education
Bachelor of Science - Public Health
University of St. Thomas
St. Paul, MN05.2021
Skills
- Leadership
- Training
- Dependability
- Problem Solving
- Research
- Critical Thinking
- Effective Listening and Communication
- Technical Proficiency
- Employee Coaching and Motivation
- Managing Operations and Efficiency
Timeline
Senior Implementation Specialist
MEDITECH
01.2025 - Current
Implementation Specialist
MEDITECH
09.2022 - 12.2024
Shift Supervisor
Starbucks
05.2018 - 09.2022
Receptionist
DMR Clinic Rogers
08.2015 - 06.2017
Barista
Starbucks
05.2015 - 04.2018
Bachelor of Science - Public Health
University of St. Thomas