Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
References
Timeline
Generic

Ashley Spears

Marysville,WA

Summary

Dynamic Customer Service Manager with a proven track record at Coastal Community Bank, driving $7.7M in deposit growth. Expert in commercial and treasury services, with strong leadership and compliance skills. Adept at building client relationships and training teams to exceed sales targets, ensuring operational excellence and regulatory adherence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Coastal Community Bank
Everett, WA
09.2022 - Current
  • Manage daily branch operations and a team of 2–3 staff - Led deposit campaign effort, achieving $7.7M in growth - Conduct performance reviews and handle disciplinary actions - Ensure compliance with KYC, CIP, Reg E, Reg CC, and GLBA - Oversee audit tracking, branch certification, and procedural implementation - Train staff in sales, compliance, account building, and systems navigation

Senior Personal Banker

Coastal Community Bank
Everett, WA
03.2022 - 09.2022
  • Built new consumer and business relationships - Delivered treasury solutions including ACH, RDC, and analysis - Helped structure and onboard business accounts - Met and exceeded sales targets, earning promotion in 6 months

Commercial Deposit Assistant III (Remote)

EagleBank
Bethesda, MD
04.2016 - 02.2022
  • Managed deposit servicing for 400+ commercial clients - Reviewed legal documents for business account compliance - Assisted in onboarding and account changes for commercial clients - Supported treasury solutions and internal sales processes

Customer Service Representative II

EagleBank
Bethesda, MD
04.2014 - 04.2016
  • Delivered high-touch service to retail clients - Supported new account onboarding and issue resolution

Personal Retail Banker

City National Bank & Trust
Lawton, OK
01.2010 - 01.2014
  • Handled consumer lending, account management, and daily operations

Education

Practical Nursing Program Graduate -

Great Plains Technology Center
Lawton, OK
12.2013

Certified Nursing Aide -

Francis Tuttle Vocational Center
Oklahoma City, OK
01.2003

Some College (No Degree) - Pre-Nursing Coursework (Psychology, Sociology, Nutrition, English Comp I)

Oklahoma State University-OKC
Oklahoma City, OK
01-2002

Skills

  • Commercial and treasury services
  • Retail and business banking operations
  • Deposit campaign strategy
  • Leadership and team coaching
  • Branch audit and compliance
  • Regulatory knowledge
  • Client relationship management
  • FIS and Horizon XE systems
  • Digital account onboarding

Certification

  • Maryland LPN License by Endorsement (2014)
  • Champions Club Winner – Coastal Community Bank (2023)
  • Top 5 in Deposit Growth Campaign (2024)
  • Universal Banker I Certification – Coastal Community Bank
  • Outstanding Performance in Sales – City National Bank (2013)

References

Available upon request

Accomplishments

  • 501% to Goal in 2024 deposit growth campaign; ranked Top 5 bank-wide with $7.7M in new deposits
  • Promoted to Customer Service Manager within 6 months at Coastal Community Bank
  • Supported 400+ commercial deposit relationships for 8 Relationship Managers
  • Designed and implemented new procedures for bond redemptions, large deposits, and rate requests
  • Partnered with audit and compliance on e-sign rollout
  • Part of the first team certified as Universal Banker I - Champions Club Winner 2023, Coastal Community Bank

References

References available upon request.

Timeline

Customer Service Manager

Coastal Community Bank
09.2022 - Current

Senior Personal Banker

Coastal Community Bank
03.2022 - 09.2022

Commercial Deposit Assistant III (Remote)

EagleBank
04.2016 - 02.2022

Customer Service Representative II

EagleBank
04.2014 - 04.2016

Personal Retail Banker

City National Bank & Trust
01.2010 - 01.2014

Practical Nursing Program Graduate -

Great Plains Technology Center

Certified Nursing Aide -

Francis Tuttle Vocational Center

Some College (No Degree) - Pre-Nursing Coursework (Psychology, Sociology, Nutrition, English Comp I)

Oklahoma State University-OKC

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