Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley Specht

Hillsboro,OR

Summary

Proficient Guest Experience Manager skilled in leading teams and optimizing service delivery. Successful in training staff on efficient workflow practices, ensuring high customer satisfaction and positive dining experiences during peak hours.

Overview

11
11
years of professional experience

Work History

Guest Experience Manager

Sonic Drive In
Hillsboro, Oregon
03.2024 - Current
  • Enhanced customer satisfaction and loyalty through effective management of guest interactions.
  • Trained staff on service standards and efficient workflow practices to improve service delivery.
  • Resolved guest complaints promptly, ensuring positive dining experiences for all patrons.
  • Collaborated with kitchen staff to streamline service operations during peak hours.
  • Monitored team performance to ensure adherence to customer service excellence standards.

Shift Leader

Sonic Drive In
Hillsboro, Oregon
07.2023 - 03.2024
  • Supervised team members during peak hours to ensure efficient service delivery.
  • Trained new staff on operational procedures and customer service standards.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Implemented safety protocols to secure a safe work environment for all employees.
  • Verified cash drawers contained correct amounts during opening and closing shifts.
  • Maintained organized work environment by delegating tasks effectively.
  • Checked orders for quality and completeness before serving.
  • Oversaw cleanliness of dining areas, restrooms, and kitchen equipment.

Cook

Sonic Drive In
Hillsboro, Oregon
08.2021 - 07.2023
  • Prepared food items following Sonic Drive In's standardized recipes while ensuring quality.
  • Operated kitchen equipment efficiently during peak hours to maximize productivity.
  • Maintained cleanliness and organization of food preparation areas to promote safety.
  • Collaborated with team members for timely order fulfillment, enhancing customer satisfaction.
  • Monitored food quality and freshness before serving, ensuring adherence to standards.
  • Trained new staff on proper cooking techniques to uphold operational excellence.
  • Consistently followed health and safety regulations in the kitchen environment.
  • Restocked supplies and ingredients to maintain workflow efficiency throughout shifts.

Crew Member

MOOYAH Burgers, Fries & Shakes
Denton, Texas
06.2016 - 08.2016
  • Prepared food items in compliance with safety and cleanliness standards.
  • Operated kitchen equipment while adhering to strict safety protocols.
  • Collaborated with team members to facilitate efficient service flow.
  • Executed cashier duties, including order taking, payment collection, and change provision.
  • Served food promptly to enhance guest satisfaction.
  • Maintained cleanliness of restaurant area by sweeping floors, wiping tables, and emptying trash.
  • Ensured neatness of lobby, front counter, and restrooms throughout shift.

Crew Member

Jack in the Box
Forest Grove, Oregon
08.2014 - 10.2014
  • Ensured smooth service flow through team collaboration.
  • Delivered prompt food service to enhance guest experiences.
  • Maintained cleanliness of restaurant areas, including lobby, front counter, and restrooms.
  • Executed cashier duties, including order taking, payment collection, and change provision.
  • Supported management in organizing and maintaining workspace efficiency.
  • Provided exceptional customer service to foster a welcoming atmosphere.
  • Regularly cleaned restaurant by sweeping floors, wiping tables, and emptying trash receptacles.

Education

High School Diploma -

Forest Grove High School
Forest Grove, OR
06-2015

Skills

  • Customer service
  • Staff training
  • Complaint resolution
  • Service optimization
  • Team supervision
  • Workflow management
  • Sales and upselling
  • Guest services
  • Strong empathy
  • Guest communication
  • Guest complaint resolution
  • Team member development

References

References available upon request.

Timeline

Guest Experience Manager

Sonic Drive In
03.2024 - Current

Shift Leader

Sonic Drive In
07.2023 - 03.2024

Cook

Sonic Drive In
08.2021 - 07.2023

Crew Member

MOOYAH Burgers, Fries & Shakes
06.2016 - 08.2016

Crew Member

Jack in the Box
08.2014 - 10.2014

High School Diploma -

Forest Grove High School

Similar Profiles

CREATE PROFILE