Ashley Sprowls
Stone Mountain,GA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Solomon Page
New York, NY
05.2021 - 05.2024
- Assist the business department with other department officials, such as logistics and sales, to resolve client/customer issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Explained cancellation policies clearly to customers prior to booking.
- Reconciled discrepancies between expected arrivals and actual arrivals on a daily basis.
- Informed customers about hotel and flight discounts or promotional offers available for business conferences/ trainings.
- Provided accurate information regarding hotel facilities, services, and rates for client conference and trainings.
- Print and email itineraries and tickets for business clients each day.
- Processed various forms of payment and applied reimbursement for special employee considerations and incentives.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Armed Police Officer
Armed Military Police
Groton, CT
07.2006 - 06.2020
- Serve as an armed military police officer conducting law enforcement and security patrol operations upon various naval installations
- Support the naval security force unit with admin services to include: travel arrangements and order tracking using the defense travel system
- Maintain a pre deployment checklist for service members being augmented to active duty training
- Conduct service record keeping for 30+ sailors to ensure compliance with navy reserve standards and guidelines
- Provide armed security and surveillance duties at several active duty events i.e
- USS Illinois commissioning ceremony, NOSC change of command ceremonies, and NY Fleet Week and RIMPAC exercises.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
Law Enforcement Officer
U.S Navy
Camp Lemonnier, Djibouti, Africa
02.2018 - 01.2019
- Law Enforcement first responder for Naval Instillation in Djibouti, Africa ensuring that over 2500 service members received optimum service concerning safety and security
- Evaluated the current security plan and provided revisions through drills and exercises which resulted in a 30 percent grade increase on the CNIC force protection inspection
- Developed a volunteer initiative for Somalian refugee youth by partnering with a U.S Based company raising over 500 dollars in donations for the local shelter.
Psychology Technician/Research Coordinator
VACT HealthCare System-Yale Affiliated
West Haven/Newington, Ct
07.2014 - 02.2018
- Managed studies by means of tracking participants’ progress through mailing out forms, recruiting, consenting, interviewing, and scheduling subjects for interventions
- Documents and troubleshoot any discrepancies in the research plan to ensure a seamless recruiting and retention process
- Developed databases in Microsoft Excel for storage of pilot data and enter data throughout all phases of studies
- Developed training materials and standard operating procedures for departmental travel arrangements made in CONCUR and Time and Leave request submitted through VATAS
- Conducted behavioral health assessments and therapy support for veterans with multiple pain and DSM diagnosis
- Assessed the validity and reliability of survey measures included in rating scales and questionnaire instruments for psychosocial and behavioral health symptoms
- Conducted studies and analysis of studies to develop data and information for reporting purposes
- Served as the primary project contact with the sponsor (customer)
- Monitored team performance against customer expectations and project baselines
- Maintained communication with all elements of a multi-level research network; interacted with sponsoring agencies including National Institute of Health, Institutional Review Board (IRB), Food and Drug Administration (FDA), and sponsor monitors
- Submitted regulatory documents to IRB, attended investigator meeting(s), prepared for study initiation visit, recruited subject, screened and scheduled subject visits, taught subjects about protocol expectations, maintained study files and documented adverse events.
Patient Services Assistant
VACT HealthCare System-Yale Affiliated
West Haven/Newington, Ct
04.2013 - 07.2014
- Provided administrative support for radiologist and technicians collaborating with oncology patients needing diagnostic screening procedures and routine studies
- Processed ROI request to prepare electronic images for Yale physicians conducting studies
- Reviewed time sheets, work charts and other information to detect and reconcile payroll discrepancies
- Managed travel functions to include authorizations, vouchers, and receipts in CGE system
- Scheduled and tracked all procedures submitted to from the oncology clinic
- Test administered in the Nuc Med, CatScan, MRI and Ultrasound clinics
- Developed work flow procedures for administrative and technician team to ensure clinic utilization; i.e
- Wait times, scheduling timeline for procedures and follow up exams.
Command Climate Program Coordinator
United States Navy
Guantanamo Bay, Cuba
06.2011 - 05.2012
- Administered a command climate assessment and interviews among service members assigned to maximum security detention camps
- Properly trained assessment team members’ site and wrote initiation visit reports
- Supervised the process of the assessment cycles, acted as liaison between senior leaders and the staff, performed monitoring in the field, ensured compliance with protocols, regulatory requirements, and wrote follow-up visit reports
- Reviewed and edited data, utilized information obtained through assessments to implement additional training for guards in vital areas.
Benefits Representative
Veterans Affairs Office, Bowie State University
Bowie, MD
08.2010 - 05.2011
- Participated in surveys conducted by external organizations regarding benefit offerings compared with industry standards and best practices.
- Provided customer service to employees regarding their benefits packages, including answering questions and resolving issues.
- Developed presentations on benefit topics for staff meetings and trainings.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
Education
M.A - Survey Research
University of Connecticut
Storrs, Ct01.2015
B.A - Criminal Justice
Fort Valley State University
Fort Valley, Ga01.2009
Ct
Skills
- Microsoft Office Suite
- Simple Analysis/Descriptive Statistics
- SharePoint/Microsoft Outlook Calendar
- Assessment Scoring (PGIC/BDI/SCHID-I/BPI)
- Informed Consent
- IRB submission
- Data Extraction/Data Mining
Professional Development
- Association of Clinical Research Professionals Member, January 2017
- HealthCare Data Analysis- Course 1, Nebraska Methodist College
Awards
- Fort Valley State University Deans List 2007-2009, 2014-2015
- Excellent Performance Appraisal Department of Veteran Affairs, FY 4th Quarter
- Junior Sailor of the Quarter (2015)
- Navy Global War on Terrorism Award(2006)
- Navy and Marine Achievement Medal(2012/2016)
- Good Conduct Award(2012/2016)
- Overseas Service Ribbon (2012)
- Expeditionary Combat Readiness Center Special Achievement Commendation(2012)
- Command Master Chief Naval Expeditionary Guard Battalion Special Achievement Commendation(2012)
References
References upon request
Timeline
Customer Service Agent
Solomon Page
05.2021 - 05.2024
Law Enforcement Officer
U.S Navy
02.2018 - 01.2019
Psychology Technician/Research Coordinator
VACT HealthCare System-Yale Affiliated
07.2014 - 02.2018
Patient Services Assistant
VACT HealthCare System-Yale Affiliated
04.2013 - 07.2014
Command Climate Program Coordinator
United States Navy
06.2011 - 05.2012
Benefits Representative
Veterans Affairs Office, Bowie State University
08.2010 - 05.2011
Armed Police Officer
Armed Military Police
07.2006 - 06.2020
M.A - Survey Research
University of Connecticut
B.A - Criminal Justice
Fort Valley State University
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