Ashley Skinner
Union City,GA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
8
8
years of professional experience
Work History
Member Advocate
Ehealth Insurance
Remote
06.2024 - 12.2024
- Provided comprehensive support to members regarding insurance options and enrollment processes.
- Resolved member inquiries efficiently, ensuring high levels of satisfaction and engagement.
- Assisted in the interpretation of policy details, enabling informed decision-making for members.
- Streamlined communication between members and insurance providers to facilitate timely responses.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
- Processed medical insurance claims and payments.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Representative
Fiserv
Remote
01.2024 - 06.2024
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted in resolving customer inquiries via phone, email, and chat efficiently.
- Documented service interactions accurately in customer relationship management software.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Provided timely support for troubleshooting inquiries, ensuring efficient resolution of client concerns.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Assisted clients in identifying solutions to technical issues, enhancing overall user experience.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
Credentialing Specialist
All American Healthcare
Remote
11.2020 - 01.2023
- Collaborate with provider representatives,support audits, and identify process improvements.
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted
- Assisted in processing credentialing applications for healthcare providers, ensuring compliance with regulatory standards.
- Conducted primary source verification of licenses and certifications to maintain accuracy and reliability.
- Collaborated with cross-functional teams to streamline credentialing workflows and enhance operational efficiency.
- Maintained comprehensive records in credentialing database, ensuring data integrity and confidentiality.
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Supported onboarding processes by verifying credentials for new hires in healthcare settings.
Customer Support Specialist
ATT
Remote
07.2016 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Reduced customer support inquiries by creating comprehensive product documentation and user guides.
- Delivered outstanding customer support by quickly resolving technical issues, resulting in high levels of client satisfaction.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
Education
Career And Technical Education
Tri-Cities High
Atlanta05-2008
Skills
- Business Process Improvement
- Organizational Development
- Executive Communication
- Complex Problem Solving
- Typing Speed and Accuracy
- Customer Service
- Phone and email etiquette
- Data entry Management
- Documentation review
- Active listening
- Microsoft Excel
- Microsoft Office Suite
- Technical support
- HIPAA compliance
- Ability to manage high call volume
- Ability to multi-task effectively
- Critical thinking
- 10-Key
- Time management
- Issue and resolution tracking
- Cross-functional coordination
- Document review
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Member Advocate
Ehealth Insurance
06.2024 - 12.2024
Customer Service Representative
Fiserv
01.2024 - 06.2024
Credentialing Specialist
All American Healthcare
11.2020 - 01.2023
Customer Support Specialist
ATT
07.2016 - 10.2020
Career And Technical Education
Tri-Cities High