Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashley Skinner

Union City,GA

Summary

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

8
8
years of professional experience

Work History

Member Advocate

Ehealth Insurance
06.2024 - 12.2024
  • Provided comprehensive support to members regarding insurance options and enrollment processes.
  • Resolved member inquiries efficiently, ensuring high levels of satisfaction and engagement.
  • Assisted in the interpretation of policy details, enabling informed decision-making for members.
  • Streamlined communication between members and insurance providers to facilitate timely responses.
  • Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
  • Processed medical insurance claims and payments.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Customer Service Representative

Fiserv
01.2024 - 06.2024
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted in resolving customer inquiries via phone, email, and chat efficiently.
  • Documented service interactions accurately in customer relationship management software.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Provided timely support for troubleshooting inquiries, ensuring efficient resolution of client concerns.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Assisted clients in identifying solutions to technical issues, enhancing overall user experience.
  • Collaborated with cross-functional teams to streamline support processes and improve service delivery.

Credentialing Specialist

All American Healthcare
11.2020 - 01.2023
  • Collaborate with provider representatives,support audits, and identify process improvements.
  • Entering data into database software and checking to ensure the accuracy of the data that has been inputted
  • Assisted in processing credentialing applications for healthcare providers, ensuring compliance with regulatory standards.
  • Conducted primary source verification of licenses and certifications to maintain accuracy and reliability.
  • Collaborated with cross-functional teams to streamline credentialing workflows and enhance operational efficiency.
  • Maintained comprehensive records in credentialing database, ensuring data integrity and confidentiality.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Conducted primary source verifications such as background checks and board certifications.
  • Supported onboarding processes by verifying credentials for new hires in healthcare settings.

Customer Support Specialist

ATT
07.2016 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Reduced customer support inquiries by creating comprehensive product documentation and user guides.
  • Delivered outstanding customer support by quickly resolving technical issues, resulting in high levels of client satisfaction.
  • Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.

Education

Career And Technical Education

Tri-Cities High
Atlanta
05-2008

Skills

  • Business Process Improvement
  • Organizational Development
  • Executive Communication
  • Complex Problem Solving
  • Typing Speed and Accuracy
  • Customer Service
  • Phone and email etiquette
  • Data entry Management
  • Documentation review
  • Active listening
  • Microsoft Excel
  • Microsoft Office Suite
  • Technical support
  • HIPAA compliance
  • Ability to manage high call volume
  • Ability to multi-task effectively
  • Critical thinking
  • 10-Key
  • Time management
  • Issue and resolution tracking
  • Cross-functional coordination
  • Document review
  • Teamwork and collaboration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Member Advocate

Ehealth Insurance
06.2024 - 12.2024

Customer Service Representative

Fiserv
01.2024 - 06.2024

Credentialing Specialist

All American Healthcare
11.2020 - 01.2023

Customer Support Specialist

ATT
07.2016 - 10.2020

Career And Technical Education

Tri-Cities High

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Ashley Skinner