Ashley Stanley
Johnstown
Summary
Dynamic and results-oriented professional with a proven track record at Abercrombie & Fitch, enhancing team productivity and reducing order processing times. Skilled in Microsoft Excel and adept at employee training, I excel in fast-paced environments, demonstrating exceptional attention to detail and customer service excellence. Achieved significant improvements in operational efficiency through effective multitasking and organizing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Processor
Abercrombie & Fitch
12.2024 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Maintained clean, orderly work environment free of hazards.
Host
Ghostwriter Public House
08.2023 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
CNA
Johnstown Pointe
06.2023 - 08.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Processor
Abercrombie & Fitch
04.2020 - 01.2023
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Maintained clean work environment by performing routine housekeeping duties, promoting a safe workspace for all employees.
- Improved team productivity through training new hires on warehouse processes and equipment operation.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Conducted quality control checks on incoming shipments, resulting in a decrease in damaged goods received.
Cashier
Krogers Grocery Store
03.2018 - 04.2020
- Promoted from courtesy clerk to cashier
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced shopping experience, provided product information and location assistance.
Education
1 Year Certificate - Human Resources
Central Ohio Technical College
Newark, OH12-2024
High School Diploma -
Northridge High School
Johnstown, OH05-2018
Skills
- Attention to detail
- Team collaboration
- Time management
- Customer assistance
- Time management skills
- Multitasking and organizing
- Customer service excellence
- Microsoft Excel
Certification
- Human Resources Central Ohio Technical College 2024 December
Timeline
Processor
Abercrombie & Fitch
12.2024 - Current
Host
Ghostwriter Public House
08.2023 - 12.2024
CNA
Johnstown Pointe
06.2023 - 08.2023
Processor
Abercrombie & Fitch
04.2020 - 01.2023
Cashier
Krogers Grocery Store
03.2018 - 04.2020
- Human Resources Central Ohio Technical College 2024 December
1 Year Certificate - Human Resources
Central Ohio Technical College
High School Diploma -
Northridge High School
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