Ashley Hardesty
Oakland ,MD
Summary
A well seasoned reservation agent who has been within the top 3 highest booking agents since becoming employed by Railey Vacations in 2017. This past year in 2024 I was the #1 top booking agent, I booked well over $2 million dollars in revenue.
While being an agent over the years I have exceeded expectations for many of my guests. Most times it was doing simple things like going to take specific photos or simply getting an exact measurement for something. Whatever it was, I made sure the guest was able to get the information they needed to get that booking.
I am well organized and I manage to complete projects & tasks in a timely manner. I am able to navigate any softwares and work well with computers, phones, emails etc. I feel that I am a fast learner, it doesn’t take me long to get a hang of things. I am a business owner and take on a lot of responsibilities, finances, billing, paperwork, multitasking etc.
I provide a positive, upbeat and detail-oriented, with knack for efficient and accurate task management. Very knowledgeable of softwares, Microsoft and customer service principles. Capable of delivering exceptional service to enhance satisfaction.
Hardworking with excellent telephone/email sales skills. Works to answer all questions via phone or email to reach positive outcomes. Professional in hospitality industry with proven ability to manage job duties and provide excellent service. Solid background in handling inquires, resolving issues, and maintaining accurate records. Known for strong focus on team collaboration and achieving result, adaptable to changing needs and challenges.
I think that I would be a great candidate for the position you are looking to fill because, I am very familiar with most things and will be able to take the work load off others when needed or absent. I am dependable, trustworthy & and work well with others.
Overview
8
8
years of professional experience
Work History
Owner Winner Circle LLC
Winner Circle LLC
04.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Payroll & cash handling
Reservation Agent
Railey Vacations
McHenry MD
05.2017 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Education
Northern Garrett High School
Accident, MDSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Team oversight
- Financial management
- Profit and loss
- Attention to detail
- Customer service
- Desktops, laptops, and mobile devices
- Typing
- Telephone etiquette
- Upselling strategies
- Teamwork
- Reliability
- Dependable
- Phone & email etiquette
- Microsoft office
- Multitasking
- Professionalism
- Time management
- Customer engagement
- Organizational skills
- Fast learner
Timeline
Owner Winner Circle LLC
Winner Circle LLC
04.2024 - Current
Reservation Agent
Railey Vacations
05.2017 - Current
Northern Garrett High School