Ashley Starry
Chillicothe,IL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at different establishments. Thus gaining a diverse experience that has lead me to the my set of service standards. Proven ability to enhance guest engagement and maintain cleanliness standards in high-volume dining environments. Adept at cash handling and fostering team collaboration, consistently delivering memorable dining experiences.
Overview
20
20
years of professional experience
Work History
Yoga Instructor
Pearce Community Center
08.2022 - 03.2024
- Cultivated a welcoming studio environment, promoting community engagement among clients.
- Coordinated workshops and events to enhance client experience and deepen community connections.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Developed safe and effective exercise programs for class members.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Arrived early to set up room, greet students, and answer questions.
Yoga Instructor
The Yoga Projekt
09.2022 - 02.2023
- Designed and implemented customized yoga programs for diverse client needs.
- Facilitated group classes, ensuring safe practice and alignment techniques for participants.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
Bartender
Old Chicago Pizza
06.2016 - 09.2020
- Trained new bartenders on drink recipes and company protocols.
- Maintained cleanliness and organization of the bar area in compliance with health standards.
- Accommodated high customer turnout efficiently during events, nighttime, and weekend shifts.
- Executed cash management responsibilities diligently, achieving precise end-of-shift financial records.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Fostered customer loyalty by consistently offering excellent service and initiating warm conversations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Bartender
Tilted Kilt Pub & Eatery
08.2010 - 02.2015
- Conducted hands-on training sessions, focusing on beverage preparation and customer service excellence.
- Implemented standardized procedures for drink preparation to ensure consistency in quality and presentation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Increased revenue through upselling techniques taught to bartenders, enhancing customer experience and sales.
- Provided exceptional customer service, fostering repeat business and positive reviews.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Olive Garden
05.2006 - 01.2008
- Adapted swiftly to shifting priorities while maintaining focus in high-pressure settings.
- Exhibited exceptional multitasking abilities by efficiently handling several tables at once.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Chili's Restaurant
06.2004 - 12.2006
- Assisted in maintaining cleanliness and organization of dining area.
- Learned menu items to effectively communicate specials and recommendations to customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Participated in training sessions to enhance knowledge of food safety and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Illini Bluffs
Glasford, ILDental Hygiene
ICC
Peoria, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- High volume dining
- Team collaboration
- Suggestive selling
- Dining area maintenance
Certification
Illinois basset
Illinois food handler license
Certified yoga instructor
Timeline
Yoga Instructor
The Yoga Projekt
09.2022 - 02.2023
Yoga Instructor
Pearce Community Center
08.2022 - 03.2024
Bartender
Old Chicago Pizza
06.2016 - 09.2020
Bartender
Tilted Kilt Pub & Eatery
08.2010 - 02.2015
Server
Olive Garden
05.2006 - 01.2008
Server
Chili's Restaurant
06.2004 - 12.2006
High School Diploma -
Illini Bluffs
Dental Hygiene
ICC