Ashley Steele
Monroe,USA
Summary
Experienced professional with a strong work ethic and positive demeanor seeking a position to utilize acquired skills and education for growth and advancement. Demonstrated success in current role at the Union County Sheriff's Office since September 2021. Previous experience as a substitute site manager for the Union County Senior Nutrition Program, with expertise in public contact skills and office operations. Recognized for high ethical standards and reputation as a dependable and accountable employee. Possess various skills from previous employments including organization, maintaining a clean and productive office area, providing quality customer service, and proficiency in operating basic office equipment and computer software such as Microsoft Word and Excel. Holds numerous certifications required by current employer.
Overview
17
17
years of professional experience
Work History
Dispatcher/Records Technician
Union County Sheriff Office
09.2021 - Current
- Dispatch pertinent information to deputies in need of vehicle tags, VIN numbers, Firearms, Serial Numbers, Warrants in DCI, EWarrants and RMS
- Entering missing person, amber alerts, wanted person, lost/stolen property(tag's, vehicles, gun's, seized tags, vehicles, stolen items,
- Name canidating, entering warrants and order to show cause, subpoenas
- Completing employment and criminal background checks
- Confirming Warrants and extradition for deputies as well as states requesting confirmation
- Confirming missing/abducted person's as well as stolen vehicles and property
- Entering and updating 50B's and 50C's
- Filing, Answering/transferring multiple phone lines to the correct department
- Receiving applications for conceal carry permits as well as distributing Conceal Carry and Purchase Permits
- Distributing mail as well as any forms that have been taken in that day
- Responding to public emails that are received as well as Crime Stoppers email's or phone calls
- Filing paperwork into proper areas
- Records Technician: Processing Conceal Carry Application, Revoking, Denying and Suspending Conceal Carry applications and permits
- Processing Criminal Histories for Conceal Carry
- Requesting ICE Response for applicants
- Processing Medical Records request, Mental Health and Veteran Records request/responses
- Issuing Conceal Carry Permits as they come in after I have sent them off to the state
- Maintaining record logs of Conceal Carry applicants and NICS Denials
- Entering Conceal Carry Applications into DCI
- Filing, re-scheduling appointments as needed
- Sending mail by Courier
- Current Programs I utilize on a daily basis: CAD, DCI, RMS, Permittium, E-Warrants, RMS, Leep, E-Courts, EXCEL, Microsoft Word, Document Scanner, Odyssey,
Detailer
Frito Lay
03.2018 - 04.2021
- Responsible for merchandising Frito Lay’s line of product in 8 local stores
- Retrieving Frito Lay products from the back of stores and ensuring that products are both fresh and attractive to customers
- Stocking shelves as well as displays
- Assist route drivers in service
- Interact with store managers and supervisors while providing optimum customer service
Substitute Site Manager
Union County Senior Nutrition
10.2007 - 09.2017
- Manage Union County Nutrition Site
- Complete daily/monthly paperwork
- Kept sites compliant with local regulations to prevent unnecessary risks.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for clients
- Worked with volunteers and Clients to ensure proper temperatures were maintained during delivery as well as proper sanitary practices
CNA 1
Novant Health Charlotte Orthopedic Hospital
03.2013 - 11.2013
- Place and remove oxygen from patients, removal of IV’s, place and remove EKG leads
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
CNA 1
White Oak of Waxhaw
02.2012 - 03.2013
- Taking vitals, bathing patients, ambulating and feeding patients, taking care of daily needs
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
No Degree - Criminal Justice
SPCC
Monroe NCCPR -
Union County Sheriff's Office
Monroe, NC01-2024
3 Units Completed - Associates of Arts
University of Phoenix
Phoenix, AZ01.2018
CNA2 - undefined
SPCC
Monroe, NC01.2012
GED - undefined
SPCC
Monroe, NC01.2011
CNA1 - undefined
SPCC
Monroe, NC01.2011
Skills
- Active listening
- Time management
- Problem-solving
- Radio communication
- Conflict resolution
- Record keeping
- Attention to detail
- Customer service
- Multitasking and organization
- Critical thinker
- Emergency protocols
- Workflow prioritization
- Stress tolerance
Timeline
Dispatcher/Records Technician
Union County Sheriff Office
09.2021 - Current
Detailer
Frito Lay
03.2018 - 04.2021
CNA 1
Novant Health Charlotte Orthopedic Hospital
03.2013 - 11.2013
CNA 1
White Oak of Waxhaw
02.2012 - 03.2013
Substitute Site Manager
Union County Senior Nutrition
10.2007 - 09.2017
CNA2 - undefined
SPCC
GED - undefined
SPCC
CNA1 - undefined
SPCC
No Degree - Criminal Justice
SPCC
CPR -
Union County Sheriff's Office
3 Units Completed - Associates of Arts
University of Phoenix
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