Ashley Steen
Lancaster,SC
Summary
Healthcare support professional with working knowledge of ICD-10-CM, CPT, HCPCS, Epic, Cerner, and other EHR platforms. Combines patient care experience with billing, reconciliation, and HIPAA-focused record handling to support accurate, efficient healthcare operations.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Med Tech (Medication Technician)
The Charlotte Assisted living and memory care
09.2026 - Current
- Administered medications and monitored residents' health to ensure well-being and adherence to treatment plans.
- Administered medications to assisted living and memory care residents.
- Monitored vital signs and reported changes to nursing staff.
- Documented resident care in charts and daily medication records.
Med Tech (Medication Technician)
Cadence Senior Living
Mint, Matthews
09.2024 - 08.2026
- Assisted residents with medication administration in assisted living and memory care settings.
- Administered medications and monitored health, assisted residents with daily activities, conducted diagnostic tests, and educated residents on health-related topics.
- Monitored vital signs and recorded observations in resident care charts.
- Supported nursing staff with daily resident care routines and treatments.
Patient Care Assistant (PCA) Assistant Living
Wickshire Senior Living
Charlotte, NC
01.2024 - 09.2024
- Personal Care Assistant (PCA) provides non-medical, hands-on help with daily living activities, companionship, and light household tasks, supporting residents' independence, safety, and quality of life.
- Provided support for bathing, dressing, grooming, and personal care needs, enhancing residents' comfort and dignity.
- Ensured resident comfort, safety, and well-being during senior living shifts, while fostering a supportive environment.
- Assisted residents with mobility challenges to enhance their independence., transfers, and walking using proper lifting techniques.
Patient Care Assistant (PCA) Home healthcare
Right At Home
Rock Hill, SC
06.2023 - 01.2024
- Assisted home care clients with bathing, dressing, grooming, and toileting support.
- Assisted residents with personal hygiene, dressing, and mobility to enhance comfort and dignity.
- Provided reminders to clients regarding medication schedules and daily care routines.
- Prepared meals and snacks following client preferences and dietary needs.
04.2023 - 05.2023
- Out of work due to medical Reasons.
Server
Pizza Inn
Lancaster, Sc
04.2022 - 01.2023
- Took food and drink orders, ensuring accuracy and efficiency in service.
- Delivered pizzas, salads, and beverages to tables, contributing to timely and enjoyable meals.
- Greeted guests and presented the Pizza Inn menu, enhancing their dining experience.
- Created a friendly atmosphere by greeting guests., took accurate food and drink orders, delivered dishes, checked on customer satisfaction, processed payments, and maintained a clean dining area. These tasks promoted smooth service and a positive dining experience.
Call center Admin specialist
Doc Maintenance
Rock Hill, Sc
01.2021 - 06.2022
- Delivered reliable customer service and administrative support in fast-paced settings, ensuring high service standards.
- Produced performance reports that tracked team member metrics and reinforced accountability.
- Provided clear responses to document inquiries, enhancing administrative follow-through.
- Protected confidential records by adhering to company procedures and careful handling of sensitive information.
Sales Associate
Dollar General
Lancaster, South Carolina
01.2012 - 01.2021
- Managed remote reception contracts and part-time retail customer service roles while serving as stay-at-home parent. Adapted to diverse office support and customer-facing environments. Provided consistent coverage for contract assignments of 3-4 months.
- Processed sales transactions using Dollar General point-of-sale system
- Assisted customers with product location, pricing, and checkout questions
- Stocked shelves to maintain organized and accessible products for shoppers. and maintained organized aisle merchandise
3month contract customer Service Representative
Southern Precision Springs CO
Charlotte, NC
01.2017 - 03.2017
- Responded to customer calls and emails with product and delivery information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed customer orders and order status requests for Southern Precision Springs CO clients.
- Resolved order issues and corrected billing or shipment discrepancies.
- Entered purchase orders and updated shipping details in company records.
- Tracked inventory levels and checked part availability for customer requests.
- Maintained customer files and service notes for Southern Precision Springs CO.
Education
Certificate/License online - Medical Billing And Coding Specialest
Med Tech
Northbridge, FL09-2026
Medical Billing And Coding Specialist - medical billing and coding
Northbridge University
Pembroke01-2026
High School Diploma - General High School Curriculum
Lancaster high
Lancaster, SC01-2007
Some College (No Degree) - LPN
York Technical College
Rock Hill, SCSkills
- Medication administration
- Vital signs
- Care coordination
- Medical terminology
- EHR systems
- HIPAA compliance
- Billing procedures
- Claims processing
- Revenue cycle management
- Medical terminology proficiency
- Analytical skills
- Problem-solving
- Time management
- Team collaboration
- Communication & interpersonal skills
- Medical coding
Certification
08/2024 medication technician Nc, 07/29/2025 CPR and AED Certified (BLS Provider, American Heart Association), 9/16/2026 NCCT Insurance and coding Specialist certification.
Languages
English
Professional
Timeline
Med Tech (Medication Technician)
The Charlotte Assisted living and memory care
09.2026 - Current
Med Tech (Medication Technician)
Cadence Senior Living
09.2024 - 08.2026
Patient Care Assistant (PCA) Assistant Living
Wickshire Senior Living
01.2024 - 09.2024
Patient Care Assistant (PCA) Home healthcare
Right At Home
06.2023 - 01.2024
04.2023 - 05.2023
Server
Pizza Inn
04.2022 - 01.2023
Call center Admin specialist
Doc Maintenance
01.2021 - 06.2022
3month contract customer Service Representative
Southern Precision Springs CO
01.2017 - 03.2017
Sales Associate
Dollar General
01.2012 - 01.2021
Certificate/License online - Medical Billing And Coding Specialest
Med Tech
Medical Billing And Coding Specialist - medical billing and coding
Northbridge University
High School Diploma - General High School Curriculum
Lancaster high
Some College (No Degree) - LPN
York Technical College