Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Stefani

Summary

A highly motivated individual seeking a position to challenge myself and develop my career. I thrive in a team environment and love to learn. Most of my career has been in retail, customer service, and administrative work. I also have experience in medical route delivery. Authorized to work in the US for any employer Willing to relocate: Anywhere

Overview

21
21
years of professional experience
1
1
Certification

Work History

Medical Route Driver

RPS Logistics
01.2023 - Current
  • Prompt and accurate delivery and distribution of pharmaceuticals to medical care providers in accordance with customer demand and requirements of the assigned route.
  • Prepares and makes deliveries to customer accounts on assigned route using a sprinter van.
  • Uses phone and different apps (Nextstop and nuDeliverit) to scan customer orders for accuracy, obtain route stop information and navigation.
  • Pick up and process packages returned from customer locations.
  • Maintains vehicles in proper working condition and may perform minor roadside repairs.
  • General facility cleaning and other duties as required.

Customer Care Specialist

Best Buy
09.2021 - Current
  • Responsible for enhancing customer relationships by resolving customer, retail and team issues via phone, chat or other platforms.
  • Perform common tasks such as modify, reschedule identify status or cancel an order.
  • Responsible for identifying and setting up needed services or appointments.
  • I use emotional intelligence, empathy, and optimism in all communications with the customer to ensure they feel valued and understood.
  • Use my communication skills to speak with customers in a plain and transparent manner that allows us to build trust.
  • Utilize multiple systems (Breeze, OMS, ETK, Finesse, STAR/NOVA, FMS, and others) to document all interactions, recommendations, and resolutions.

Scale House Attendant

Waste Management
01.2021 - 09.2021
  • Serves as the first point of contact for customers depositing waste at a Waste Management Facility; calculates payments, checks loads, and ensures the safety of the customer and other employees through observation of safety rules and regulations.
  • Completes all administrative tasks including regular filing, and completes required reports.
  • Performs other duties as assigned, including data entry and minor customer service responsibilities.
  • Keeps immediate supervisor fully informed of all problems or matters requiring their attention.

Back Office Lead

Best Buy Store
03.2016 - 09.2020
  • Leader of executing administrative and back office processes. Assisted store leadership in daily hiring processes including staffing needs and training of all new employees.
  • Completed all daily cash deposits and researched any discrepancies.
  • Ensured all SOP for transactions and interactions in store are followed including: visual merchandise standards, checkout, pickup, returns, and exchanges.
  • Ordered and managed all supplies for store while logging expenses and keeping under the monthly budget.
  • In charge for fixing any necessary technical issues for store including fixing computers, scanners, printers, telethon devices, and network connections.
  • Handled necessary authorizations and customer/employee resolutions in store and on the phone.
  • Provided input on employee performance and development needs.

Connectivity Sales Manager/Geek Squad Manager

Best Buy Store
08.2012 - 03.2016
  • Manage execution of the business strategies and objectives which align to the overall services and operational plan for the store to create a shopping environment where no customer is ever left undeserved or under-served.
  • Share accountability with the general manager and other assistant managers for creating a world class employee experience that results in employees who are cast into appropriate roles, fully trained, feel valued and empowered to serve their customers, and create their futures at Best Buy.

Operations Supervisor

Best Buy Store
04.2004 - 08.2012
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Education

Associate's degree - Business Administration

College of Lake County
Grayslake, IL

High school diploma - undefined

Grayslake Community High School
Grayslake, IL
05.2005

Skills

  • Microsoft Office
  • Microsoft Teams
  • Operations Management (10 years)
  • Experienced office administrator
  • Payroll processing
  • Proficient in customer service management
  • Expert cash management
  • Communication skills
  • Talent acquisition and development
  • Order Management System (10 years)
  • Recruiting and Hiring
  • Management (6 years)
  • Retail store management
  • Sales strategy development

Certification

  • Non-CDL Class C
  • Driver's License

Timeline

Medical Route Driver

RPS Logistics
01.2023 - Current

Customer Care Specialist

Best Buy
09.2021 - Current

Scale House Attendant

Waste Management
01.2021 - 09.2021

Back Office Lead

Best Buy Store
03.2016 - 09.2020

Connectivity Sales Manager/Geek Squad Manager

Best Buy Store
08.2012 - 03.2016

Operations Supervisor

Best Buy Store
04.2004 - 08.2012

High school diploma - undefined

Grayslake Community High School

Associate's degree - Business Administration

College of Lake County

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