ASHLEY STEINMAN
Jacksonville
Summary
Motivated team player with a diverse background in teaching, management, and leadership roles. These experiences have developed strong skills in client interaction and communication, resulting in exceptional service. Seeking a career opportunity that values creativity and a keen eye for detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outside Sales Specialist
Fastsigns
08.2023 - 08.2024
- Enhanced team performance through regular training sessions on product knowledge, selling techniques, and market trends.
- Achieved consistent sales growth by focusing on solution-based selling strategies that addressed customers' unique pain points.
- Boosted product awareness through engaging product demonstrations, presentations, and trade show participation.
- Nurtured ongoing relationships with satisfied customers resulting in numerous referrals and repeat business opportunities.
Business Development Manager
Champion Buick GMC Brighton
06.2022 - 01.2023
- Management of customer service team responsible for handling of all inbound leads and retention
- Oversee workplan and follow ups to ensure all measures taken to drive business into dealership while building meaningful relationships within the community
- Reconciliation and reporting of all metrics as they relate to each B.U./Proven KPI increase of 10%+ consistent monthly
Customer Service Supervisor
Your Peace of Mind, Inc. / Sentry Mgmt
06.2021 - 05.2022
- Work order coordination & vendor network management including open order reporting and follow up
- Oversee customer service team responsible for handling inbound calls from communities and associations which we manage (120+ communities in Southeast Michigan)
- Maintain organizational work flow to exceed service expectations including daily mail processing, service requests, invoicing, and account management
Team Lead / Front End
Walmart 1754
10.2020 - 01.2021
- Responsible for front end operations management
- Daily cash handling, drops, advances, and money services
- Ensuring exceptional customer experience through effective management of front end associates
Account Manager / Retention Specialist
Ace Auto Recovery
04.2018 - 08.2020
- Responsible for maintaining client and vendor accounts / communication via phone, industry specific portals, and other electronic methods
- Proactive retention through effective and consistent communication
- Updates to clients regularly which often included vendor scheduling, logistics management, and ensuring all accounts were in good standing
Team Lead / Transportation and Logistics
One Call Care Management
09.2013 - 03.2015
- Team Lead for 14 agents responsible for successful transportation scheduling for injured workers
- Special Handling lead for under-served or low-success accounts
- KPI percentage avg between 95-110 for entire length of employment
Education
AA - Early Childhood Education
FSCJ
Downtown, FLSkills
- Microsoft OS
- Google Suite
- Mobile IOS Systems
- Quickbooks
- Leadership
- Communication
- Customer service
- Business development and planning
- Team leadership
Certification
- FIRST AID / CPR / AED, State of MI
- Licensed Intern Repossession Agent, FL DEPT OF AGRICULTURE
Notes
Gaps and/or omissions of employment intended for purpose of highlighting relevant experience and skills
Timeline
Outside Sales Specialist
Fastsigns
08.2023 - 08.2024
Business Development Manager
Champion Buick GMC Brighton
06.2022 - 01.2023
Customer Service Supervisor
Your Peace of Mind, Inc. / Sentry Mgmt
06.2021 - 05.2022
Team Lead / Front End
Walmart 1754
10.2020 - 01.2021
Account Manager / Retention Specialist
Ace Auto Recovery
04.2018 - 08.2020
Team Lead / Transportation and Logistics
One Call Care Management
09.2013 - 03.2015
AA - Early Childhood Education
FSCJ