Ashley Stephens
Mesa,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional detailing experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
14
14
years of professional experience
Work History
Escrow Secretary
Landmark Title Assurance Agency
03.2022 - Current
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Maintained accurate records of organizational finances and generated reports as requested.
- Verified processing information and deposited received funds into organizational account.
- Received dues, fees and payments and provided transaction receipts.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail, and email correspondence.
- Answered multi-line phone system and transferred callers to appropriate department or staff member, while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained clean reception area to promote positive, professional environment for clients.
- Established administrative work procedures to track staff's daily tasks.
- Managed several calendars to strategically coordinate meetings, appointments and events.
Luxury/Professional House Cleaner
Highland Cleaning Company
10.2020 - 04.2021
- Wiped walls, decoration and appliances.
- Managed workload across 4-5 houses, per day, and satisfied customer needs for cleaning standards and details.
- Disassembled lighting fixtures for thorough cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Documented and reported necessary facility and building repairs, as observed.
- Trained new employees on departmental procedures and provided assistance in cleaning techniques.
- Maintained clean and comfortable environments in commercial buildings.
Homemaker
Self
05.2012 - 12.2018
- Completed dusting, washing dishes, laundry and vacuuming for the family.
- Maintained and organized children's rooms and communal spaces to minimize environmental and safety hazards.
- Participated in fun group activities with children to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding children in bathing, teeth brushing, maintaining proper hair care and skin care.
- Scheduled and accompanied children to medical appointments.
- Determined needed and relevant interventions based on each child's cognitive abilities and current needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
Arby's
03.2006 - 05.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
No Degree - Accounting.
Everest College
Miami, FLHigh School Diploma -
Round Valley High School
Springerville, AZ05.2008
Skills
- Financial Oversight
- Financial Transactions
- Financial Efficiency
- Workflow Processes
- Microsoft Office
- Escrow Processes
- Office Supplies and Inventory
- Business Operations
- Multitasking and Time Management
- Administrative Duties
- Set Appointments
- Transcribe Letters
Timeline
Escrow Secretary
Landmark Title Assurance Agency
03.2022 - Current
Luxury/Professional House Cleaner
Highland Cleaning Company
10.2020 - 04.2021
Homemaker
Self
05.2012 - 12.2018
Assistant Manager
Arby's
03.2006 - 05.2012
No Degree - Accounting.
Everest College
High School Diploma -
Round Valley High School
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