Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Stephens

Stearns

Summary

Customer Support/Administrative Assistant with over 4 years of experience, noted for exceptional customer service and effective multi-task management. Demonstrates a strong ability to promptly respond to inquiries, resolve issues, and improve operations. Harnesses excellent communication skills to build trust and rapport with customers, alongside a proven track record of maintaining high attendance and punctuality.

Overview

17
17
years of professional experience

Work History

TCC Contact

Senture
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Client Care

Cognia
07.2023 - 11.2023
  • Provided exceptional customer service by promptly responding to inquiries and resolving issues.
  • Demonstrated strong communication skills by effectively handling customer requests via phone and email.
  • Maintained excellent attendance record and punctuality at Cognia in the Accreditation market.
  • Identify trends and common customer issues to provide feedback to the product development team for continuous improvement of products and services.
  • Proactively identify opportunities to enhance client satisfaction and loyalty through personalized support tailored to individual client needs in the Accreditation market.
  • Analyze client feedback and satisfaction data to improve customer retention and loyalty in the Accreditation market.

Customer Support

Kelly Services (Apple Program and Cognia)
03.2019 - 07.2023
  • Customer Support - March, 2019 to July, 2023
  • Had an excellent attendance record and was always on time for work.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Solved issues, improved operations, and provided excellent customer service.
  • Engage in continuous learning to stay up-to-date with the latest customer support trends and techniques, providing innovative solutions to enhance the customer experience.
  • Identify trends in customer inquiries and issues to provide proactive solutions and improve overall customer satisfaction.
  • Establish and maintain a positive rapport with customers by actively listening to their concerns, demonstrating empathy, and building trust through effective communication.
  • Develop and maintain a comprehensive knowledge base for customer support representatives, ensuring quick access to accurate information and efficient problem-solving.

Data Entry

CSC
02.2009 - 09.2011
  • Backing up and securing information.
  • Compiles and sorts information to prepare source data for computer entry; establishes entry priorities.
  • Maintain customer confidence and protect operations by keeping information confidential.
  • Am in charge of the upkeep of workstation and laptop computers, as well as network printers.
  • Ensuring accuracy and consistency in data entry through regular quality checks and audits to minimize errors and improve efficiency.
  • Implement data quality measures to ensure accurate and reliable data entry, reducing errors and improving overall data integrity for efficient decision-making and reporting.

Education

High School -

McCreary Central High School
Stearns, KY
01.2005

Skills

  • Customer service
  • Customer satisfaction
  • Communications
  • Quick learner
  • Multi-Task Management
  • Problem-solving
  • Written communication
  • Verbal communication
  • Time-management
  • Friendly, positive attitude
  • Teamwork and collaboration

Timeline

TCC Contact

Senture
08.2024 - Current

Client Care

Cognia
07.2023 - 11.2023

Customer Support

Kelly Services (Apple Program and Cognia)
03.2019 - 07.2023

Data Entry

CSC
02.2009 - 09.2011

High School -

McCreary Central High School

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