Ashley Stepien
Chicago,IL
Summary
Innovative and results-driven professional with a strong background in customer service and leadership. Detail-oriented with proven expertise in enhancing processes, meeting regulatory expectations, and cultivating successful client relationships to drive organizational success. Passionate about setting and achieving meaningful goals, contributing to the success of individuals and organizations, and fostering authentic connections.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consultant - Risk & Compliance
Protiviti
Chicago, IL
09.2023 - Current
- For a large National bank - leads onboarding process for new resources, ensuring seamless integration into the client team by facilitating orientation and continued training on key processes and protocols.
- Develops and implements training programs to improve team and analyst efficiency and ensure compliance with client-specific operational standards.
- Collaborates with Product Owners and leadership team to address client concerns, troubleshoot issues, and streamline operational processes, contributing to higher client satisfaction.
Fitness & Retail Sales Supervisor
Dick Pond Athletics
St. Charles, IL
06.2017 - 12.2023
- Delivered exceptional customer service in a specialty running retail environment by conducting gait analysis and providing product recommendations to new and repeat customers.
- Spearheaded improvements to the store's professional website, such as designing graphics, constructing informational tabs on local running groups and store services, and distributing the weekly newsletter.
- Led the store's summer kids' running group for several years, organizing and facilitating engaging activities that promoted fitness and community involvement.
Office of Admissions Panelist & Campus Tour Guide
University of Iowa
Iowa City, IA
04.2021 - 05.2023
- Welcomed groups of prospective students and families while representing in a professional manner to establish and quality first impression of campus.
- Gave interactive campus walking tours and informed guests about the University and student life, while demonstrating a high level of interpersonal communication skills.
Member Services Attendant
University of Iowa Recreational Services
Iowa City, IA
08.2019 - 01.2021
- Managed front desk operations at one of campus's three recreational facilities, ensuring smooth check-in processes for students, faculty, and members.
- Processed memberships and program registrations, providing accurate information and resolving inquiries related to membership options and facility services, contributing to a positive experience for all facility users.
Education
BBA - Finance
University of Iowa
Iowa City, IA05-2023
Skills
- Client Relationship Management
- Process Improvement & Efficiency
- Recruiting and Orientation Programs
- Agile Leadership
- Risk Analysis
- Financial Literacy
Certification
- Certified ScrumMaster® (CSM®)
Affiliations
When I'm not working you can find me going for a run on the Chicago lakefront, partaking in a group fitness class, or reading a good book!
Timeline
Consultant - Risk & Compliance
Protiviti
09.2023 - Current
Office of Admissions Panelist & Campus Tour Guide
University of Iowa
04.2021 - 05.2023
Member Services Attendant
University of Iowa Recreational Services
08.2019 - 01.2021
Fitness & Retail Sales Supervisor
Dick Pond Athletics
06.2017 - 12.2023
BBA - Finance
University of Iowa