Ashley Stetson
Fredericksburg,VA
Summary
Proactive Assistant General Manager with 15+ years customer service experience and a history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Harry's Alehouse (Downtown)
12.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Completed inventory purchases and oversaw shipment processing.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed and implemented strategies to improve revenue and profitability.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Conducted regular meetings with staff to discuss performance and address any issues.
Front of House Manager
Harry's Alehouse
12.2020 - 12.2021
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Server/Bartender
Harry’s Alehouse
07.2020 - 12.2020
- Follow and adhere to ABC Guidelines
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
Contract Manager
Professional Building Maintenance
12.2019 - 07.2020
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity
- Work with client to ensure all aspects of contract are being met
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Maintain records of goods ordered and received
- Microsoft Word/Excel
Correctional Corporal Officer
Rappahannock Regional Jail
08.2015 - 11.2019
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws
- Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates
- Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public
- Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports
- Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
- Responded to emergency situations and provided first aid following facility guidelines.
Front/Back of House Manager
Tim’s II At Fairview Beach
05.2011 - 07.2015
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
No Degree - Criminal Justice
University of Nevada - Las Vegas
Las Vegas, NVHigh school diploma - undefined
Mission Viejo High School
2007
Skills
- Business Operations Knowledge
- Budget Controls
- Team Leadership Expertise
- Training and Development
- Food Safety and Sanitation
- Inventory Control
- Officer of the Year 2017
- Officer of the Quarter 2017
- ServSafe Certified
- Certified Phlebotomy Technician
Timeline
Assistant General Manager
Harry's Alehouse (Downtown)
12.2021 - Current
Front of House Manager
Harry's Alehouse
12.2020 - 12.2021
Server/Bartender
Harry’s Alehouse
07.2020 - 12.2020
Contract Manager
Professional Building Maintenance
12.2019 - 07.2020
Correctional Corporal Officer
Rappahannock Regional Jail
08.2015 - 11.2019
Front/Back of House Manager
Tim’s II At Fairview Beach
05.2011 - 07.2015
No Degree - Criminal Justice
University of Nevada - Las Vegas
High school diploma - undefined
Mission Viejo High School
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