Ashley Stevens
Milwaukee,WI
Summary
Dynamic professional with a proven track record in resolving customer issues and enhancing client satisfaction, honed at Brookdale Senior Living. Skilled in financial research and adept at fostering positive relationships, I excel in fast-paced environments, demonstrating exceptional organizational skills and a commitment to excellence. My background ensures I bring valuable expertise and a positive attitude to every challenge. Motivated Accounts Receivable Specialist with comprehensive knowledge in accounting principles, financial reporting and data analysis. Possess strong problem-solving abilities, excellent communication skills, and adept at managing high-volume accounts while meeting tight deadlines. Past roles have consistently resulted in improved operational efficiency and reduced delinquency on outstanding invoices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Benefit Agent
Qualified Staffing/Navitus
06.2024 - 10.2024
- Pharmacy questions regarding rejections of medications.
- Member benefits
- Provide overrides for pharmacies to get patients their medications.
- Participated in ongoing training programs related to job duties or responsibilities.
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Responded to client inquiries and resolved issues promptly.
- Completed research to thoroughly understand client requirements.
Accounts Receivable Specialist
Brookdale Senior Living
08.2023 - 06.2024
- Take payments.
- Troubleshoot the payment portal.
- Process service tickets.
- Provide assistance in the adjustments of bills.
- Assisted in developing and updating accounts receivable procedures.
- Issued monthly statements to clients and followed up on outstanding payments.
- Monitored customer account details for non-payments, delayed payments, and other irregularities
- Reconciled customer accounts and resolved discrepancies.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Utilized accounting software for efficient management of receivables.
- Reviewed and verified accuracy of invoices and account balances.
- Participated in financial audits related to accounts receivable.
- Prepared aging reports to identify past due accounts.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Processed payments, refunds and adjustments to customer accounts.
- Assisted with month-end and year-end closing processes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contract Scheduler
Always on Call
04.2023 - 10.2023
- Fast-paced scheduling environment.
- Clock employees in and out.
- Adjust schedules for CNAs and nurses.
- Answered phones and routed voicemails to respective employees.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - IT Network Security
Milwaukee Area Technical College
Milwaukee, WISkills
- Lead prospecting
- Resolving customer issues
- Union official negotiation
- Resource allocation
- Organizational skills
- Order fulfillment
- Positive attitude
- Strong communication
- Problem-solving
- Customer service
- Flexible schedule
- Microsoft office
- Financial research
- Account closing
- Data entry
- Payroll processing
- Schedule verification
- Medical terminology
- Account management
- Telephone etiquette
- Call management
- Computer skills
- Attention to detail
Accomplishments
- I have made the Deans list 2 times
- GPA 3.25
Certification
- Healthcare Customer Service Cert
References
References available upon request.
Timeline
Pharmacy Benefit Agent
Qualified Staffing/Navitus
06.2024 - 10.2024
Accounts Receivable Specialist
Brookdale Senior Living
08.2023 - 06.2024
Contract Scheduler
Always on Call
04.2023 - 10.2023
- Healthcare Customer Service Cert
Some College (No Degree) - IT Network Security
Milwaukee Area Technical College
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