Ashley Steward
Austin,TX
Summary
Dedicated and detail-oriented professional with a proven track record in delivering exceptional customer service. Proficient in problem-solving, communication, and administrative tasks. Experienced in call center environments and adept at managing diverse responsibilities efficiently. Seeking to leverage skills and experience in a dynamic role.
Overview
5
5
years of professional experience
Work History
Eligibility Assistance Specialist
Tmhp
06.2022 - 08.2023
- Verify eligibility and benefits for providers.
- · Inbound/Outbound calls for providers regarding member’s healthcare plan.
- Going over any Claims, Appeals & the correct way to process.
- Answer phone queues & Effectively route and transfer inquiries to appropriate channels.
- Conduct comprehensive research on medical information for providers.
- · Documentation, for any accounts that are viewed & any provider interactions.
Enrollment Specialist
Maximus Call Center
02.2020 - 06.2021
- Enrolled members into CHIP or Medical plans, ensuring accuracy
- Enrolled members in to Dental Plans.
- Managed 50-60 Inbound High Volume calls daily in a fast-paced call center.
- Documentation, for any accounts that are viewed & any customer interactions.
- Educated members on different plans & policies.
Receptionist
We Are Blood
01.2019 - 08.2019
- Created a welcoming environment and provided excellent customer service to all visitors, clients, or guest..
- Managed phone calls, and performed clerical duties.
- Assist in data entry using Microsoft Office tools.
- Execute front desk responsibilities with professionalism.
Education
High School Diploma -
Master’s Learning Institute
Austin, TX01.2018
Skills
- Excellent customer service and interpersonal communication skills
- Strong problem-solving abilities with a commitment to following directives
- Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
- Efficient data entry and typing skills
- Meticulous attention to detail and ability to manage tasks within deadlines
- Understanding Hippa regulations & protected company information
- Team player who also excels in working independently
- Strong organizational skills with a focus on accuracy
- Phone etiquette and call center experience
- Administrative expertise and clerical duties
- Time management and task prioritization
- Document management and organization
- Proficient in Microsoft PowerPoint And Microsoft Software
- Multitasking in a fast-paced environment
- Adaptability to new software and tools
Work History
- Cook, Whataburger (2016 - 2017)
- Cook, Chuck E Cheese (August 2015 - February 2016)
Timeline
Eligibility Assistance Specialist
Tmhp
06.2022 - 08.2023
Enrollment Specialist
Maximus Call Center
02.2020 - 06.2021
Receptionist
We Are Blood
01.2019 - 08.2019
High School Diploma -
Master’s Learning Institute
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