Summary
Overview
Work History
Education
Skills
Timeline
background-images

Ashley Stewart

San Diego,CA

Summary

Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 15+ years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

16
16
years of professional experience

Work History

Food, Beverage and Banquets Operations Manager

Bartell Hotels
09.2011 - 03.2022
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Resolved customer complaints involving food or beverage quality and service.
  • Practiced proper safety and sanitation standards.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.

Notary Public

Self Employed
10.2005 - 04.2021
  • Checked documents for accuracy and correct signing before notarizing.
  • Attended public notary seminars to stay informed of updates to relevant laws and regulations.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Developed and implemented strategies to streamline office operations.

Restaurant and Catering Manager

To The Point Cafe And Catering
08.2009 - 09.2011
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maximized quality assurance by completing frequent line checks.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled catering scheduling, ordered food and planned events.
  • Designed catering packages to increase sales and customer experience.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

Associate Degree In Liberal Atrs -

San Diego Mesa College
San Diego, CA

Skills

  • Food Service Operations
  • P&L Management
  • Guest Satisfaction
  • Guest Relations
  • Training Programs
  • Disciplinary Action
  • Staff Scheduling
  • Monthly Forecasting
  • Operational Protocols
  • Employee Performance Evaluations
  • Safe Food Handling Practices
  • Hiring Standards
  • Food Safety and Sanitation
  • Teamwork and Collaboration
  • Revenue Growth

Timeline

Food, Beverage and Banquets Operations Manager

Bartell Hotels
09.2011 - 03.2022

Restaurant and Catering Manager

To The Point Cafe And Catering
08.2009 - 09.2011

Notary Public

Self Employed
10.2005 - 04.2021

Associate Degree In Liberal Atrs -

San Diego Mesa College

Similar Profiles

CREATE PROFILE
Ashley Stewart