ASHLEY STODDART
Layton
Summary
With a strong work ethic and over 15 years in the healthcare industry, this Health Administrator is reliable, friendly, innovative, emotionally intelligent and organized. With 10 years of healthcare leadership experience, I have developed expertise in exceptional patient relations, inventory management, conflict resolution, data analytics, business operations, risk management, policy creation and implementation, HIPAA compliance, and health administration. Dedicated to providing top-notch service and ensuring the smooth operation of healthcare facilities.
Overview
20
20
years of professional experience
Work History
Operations Director
Sacred Circle Healthcare
03.2017 - Current
- Promoted to Operations Director and EMR enhancement in March 2024.
- Promoted to Front Office Director in September 2020
- Recruited in March of 2017 to serve as the Practice manager.
- Serves as the Privacy Officer's Delegate.
- Supervised 5 healthcare managers, 2 Supervisors, and 30+ support staff.
- Directed operations of Medical Records, Referral Coordination, healthcare transportation, centralized scheduling, data analytics/EMR enhancement and patient service representatives.
- Complied with OSHA, HIPAA and AAAHC standards and regulations.
- Created and implemented organizational policies and procedures.
- Collaborated with executive leadership to develop long-term strategic plans for the practice area.
- Ensured compliance with industry regulations by staying informed of changes and implementing necessary adjustments.
- Implemented new technologies to optimize workflow and enhance client services.
- Created annual goals, objectives, and interventional workflows optimizing staff success.
- Assisted in the design and execution of programs that contributed to a positive growth of the organization in fiscal years 2017-2023.
- Streamlined office operations for improved productivity and cost savings.
- Expertly planned, coordinated, organized patient intake operations of the Sacred Circle Healthcare Programs.
- Served as the Quality and Infection Control committee chair from 2017 to 2020.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
- Promoted an inclusive work environment that encouraged diversity of thought by valuing each team member''s unique contributions.
- Organized professional development opportunities for staff members to maintain current knowledge in their fields.
- Conducted employee evaluations to assess performance levels and identify areas for improvement or growth.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and the community at large
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Practice Manager
Layton Family Medicine
05.2014 - 03.2017
- Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
- Evaluated patient care procedural and clerical changes for effectiveness and reduced wait times
- Created annual goals, objectives
- Generated daily financial reports and rectified any financial/claim discrepancies
- Managed clinic salaries and wages, hours per WRVU and all clinic expenses
- Assisted in the design and execution of programs that contributed to a positive growth of patient satisfaction
- Served as liaison between Division offices, clinical staff, providers and the community, as well as, executed excellent conflict resolution
- Expertly planned, coordinated, and directed all clinic operations while supporting other PSG clinics
- Directed improvement of work procedures to achieve corporate objectives
- Implemented standards and methods to measure the effectiveness of clinic wide activities
- Provided thorough supervision and updates for day-to-day operations of the facility in accordance with set policies and guidelines while consistently maintaining state and federal regulations
Customer Service Supervisor
The Home Depot
01.2008 - 01.2014
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Created customer support strategies to increase customer retention.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Combat Medic/Health Care Specialist
United States Active Duty Army
06.2005 - 01.2008
- Administered emergency medical treatment to battlefield casualties.
- Assisted with outpatient and inpatient care and treatment.
- Interviewed patients and recorded their medical histories and vitals.
- Prepared blood samples for laboratory analysis.
- Kept health records and clinical files up-to-date.
- Administered injections and medications to patients.
- Prepared patients, operating rooms, equipment and supplies for surgery.
Education
CPR Instructor - CPR/BLS/AED
EMS
Salt Lake City, UT2019
CPR Certification - Emergency Medical Training
American Heart Association
Salt Lake City, UT2018
EMT-B National Certification - Emergency Medical Training
232nd Medical Brigade
Fort Sam Houston, TX2006
High School Diploma - General Education
Billings West High School
Billings, MT2004
Skills
- Healthcare policy and compliance
- Indian Self Determination and Affordable Care Acts
- Operational excellence
- Standard operating procedures
- Staff training, development and retention
- Organized; Detail-oriented
- Strong written and verbal communications
- Conflict resolution and Customer service
- Policy and procedure development
- HIPAA and OSHA regulations
- Emergency Planning
- Performance metrics and data analytics
- Patient safety and Patient relations
Accomplishments
- Rapidly promoted at multiple jobs within a short time frame
- Routinely helped large volumes of patients and customers each daily in a high paced environment
- Improved CMS compliance in Behavioral health by implementing the ECW BH Module for treatment planning.
- Received countless "exceeds expectations" ratings on performance reviews
- Leader in the Mountain West division for upfront collections
- Served as the Division operations delegate for multiple programs including but not limited to CareVantage, Provider On boarding
- Responsible for managing the highest Provider Productivity grossing clinic in the Mountain Division
- Successfully developed and managed Layton Family Medicine's online reputation, receiving over 230 positive reviews in 2016
- Refined front desk payment collection policies receiving merits for highest collection rates for 2015 and 2016
- Responsible in helping manage a retail store that grosses over 34 Million a year in sales
- Operation Enduring Freedom Veteran for the United States Army
References
Josh Anderson
Administrator
Sacred Circle Healthcare
(801) 787-1021
Matt Judd
Chief Financial Officer
Sacred Circle Healthcare
(801) 319-2424
Lindsay Roper
Physical Therapist
Sacred Circle Healthcare
(530) 917-5396
Hans Jenkins MD
Pain Management Medical Director
(602) 501-0143
Casey Stelter MD
Layton Family Medicine
(801) 678-6528
Timeline
Operations Director
Sacred Circle Healthcare
03.2017 - Current
Practice Manager
Layton Family Medicine
05.2014 - 03.2017
Customer Service Supervisor
The Home Depot
01.2008 - 01.2014
Combat Medic/Health Care Specialist
United States Active Duty Army
06.2005 - 01.2008
CPR Instructor - CPR/BLS/AED
EMS
CPR Certification - Emergency Medical Training
American Heart Association
High School Diploma - General Education
Billings West High School
EMT-B National Certification - Emergency Medical Training
232nd Medical Brigade
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