Ashley Stokes
Columbus,GA
Summary
Enthusiastic restaurant professional with expertise in mixology, beer, liquor, and wine, along with a solid background in team leadership and business decision-making. Nine years in the field, with a strong desire to drive business success.
Overview
5
5
years of professional experience
Work History
Trainer
ABC Bartending School
07.2020 - Current
- Demonstrated the use of all bar equipment for classes, and monitored its use to maintain the safety of clients.
- Gathered and organized supplementary material to support structured lessons.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Service Representative II
Anthem BCBS
04.2021 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
Bartender/General Manager
Crowne Hookah
01.2021 - 09.2022
- Poured and prepared mixed drinks for over 35 customers daily, and created new libations, drawing in clientele.
- Upsold menu items to customers, driving up per-sale revenues, and maximizing profits.
- Assisted servers with specialty drink orders by preparing on-demand items without delay.
- Supervised and trained all staff for operations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up the bar for operations, and handled the registers.
- Group Reservations Management.
- Developed new signature cocktails to support the bar marketing brand and increase profits.
Manager
The Jazzy Crab
06.2020 - 01.2021
- Supervised and trained staff on preparing and delivering drinks, handling food and money, and setting up the bar at the beginning of the shift and breaking down at the end of the shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels, and meet expected customer demands.
- Assisted servers with specialty drink orders by preparing on-demand items without delay.
- Developed new signature cocktails to support the bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Bartender
Stars&Strikes
10.2019 - 02.2020
- Polished glassware, bussed tables, and removed debris to keep customer areas fresh and clean.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Mixologist -
ABC Bartending School
Charlotte, NC02.2017
Bachelor Of Administrative Studies - Business Management
Alabama State University
Montgomery, AL12.2013
Skills
- Responsible Alcohol Service
- Liquor, beer, and wine knowledge
- Cash handling
- Food preparation and safety
- Clear and effective communication
- Upselling
- Customer service
- Management
- Inventory management
- Reliability
- New hire training
- Group Reservations Management
- Sales goal achievement
- Signature cocktail development
Timeline
Customer Service Representative II
Anthem BCBS
04.2021 - 11.2024
Bartender/General Manager
Crowne Hookah
01.2021 - 09.2022
Trainer
ABC Bartending School
07.2020 - Current
Manager
The Jazzy Crab
06.2020 - 01.2021
Bartender
Stars&Strikes
10.2019 - 02.2020
Mixologist -
ABC Bartending School
Bachelor Of Administrative Studies - Business Management
Alabama State University
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