Ashley Stone
Fairmount
Summary
Result driven professional with a strong background in financial advising and relationship management. Expertise in credit analysis and risk assessments, committed to enhancing customer satisfaction through tailored loan solutions.
Experienced with assessing loan applications and determining creditworthiness. Utilizes comprehensive financial knowledge to guide clients through loan process. Strong understanding of regulatory compliance and risk assessment.
Overview
20
20
years of professional experience
Work History
Loan Officer
Finance of America
03.2017 - Current
- Build relationship with clients to learn their goals and needs for the loan.
- Evaluate borrower creditworthiness to determine loan eligibility and risk assessment
- Collaborated with clients to gather necessary documentation for loan applications
- Work with loan processor to enhance efficiency in application approvals
- Provide expert guidance on mortgage products and financing options to clients
- Assiste clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Develope strong relationships with customers through high levels of customer service.
Store Manager
Kay Jewelers
Kennesaw, GA
04.2008 - 03.2017
- Led daily store operations, adhering to company policies and standards.
- Trained and mentored staff in customer service excellence and product knowledge.
- Developed strategies to enhance customer engagement and drive sales.
- Analyzed inventory management processes, optimizing stock levels for efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Sales Associate
Friedmans Jewelers
Canton, Ga
10.2006 - 04.2008
- Engaged customers through personalized service.
- Offered clients product knowledge to guide and increase sales.
- Worked with team members to maintain visual merchandising standards and store presentation.
- Oversaw inventory management processes, optimizing stock levels and reducing discrepancies.
- Handled cash transactions, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Etowah High School
Woodstock, GaSkills
- Sales expertise
- Financial advising
- Relationship building and management
- Credit analysis
- Documentation review
- Negotiation techniques
- Loan origination
- Risk management assessments
Timeline
Loan Officer
Finance of America
03.2017 - Current
Store Manager
Kay Jewelers
04.2008 - 03.2017
Sales Associate
Friedmans Jewelers
10.2006 - 04.2008
High School Diploma -
Etowah High School