Ashley Storie
Midland,TX
Summary
Dynamic professional with a proven track record at Olive Garden, excelling in new hire training and customer assistance. Demonstrated ability to resolve high-stress situations, enhancing staff productivity and customer satisfaction. Skilled in cash handling and creative problem-solving, contributing to continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Trainer
Olive Garden
03.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Togo Specialist
Olive Garden
03.2021 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Server
Olive Garden Restaurant
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Togo Specialist
Cheddar's Scratch Kitchen
01.2024 - 05.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
No Degree - Nursing
University of Texas Permian Basin
Odessa05-2028
No Degree - Exercise Science
Angelo State University
San Angelo, TX05-2027
High School Diploma -
Midland High School
Midland, TX05-2023
Skills
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
- Flexibility
- Goal-Oriented
- Quick Learner
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Written and verbal communication
Timeline
Togo Specialist
Cheddar's Scratch Kitchen
01.2024 - 05.2024
Trainer
Olive Garden
03.2023 - Current
Togo Specialist
Olive Garden
03.2021 - Current
Server
Olive Garden Restaurant
03.2021 - Current
No Degree - Nursing
University of Texas Permian Basin
No Degree - Exercise Science
Angelo State University
High School Diploma -
Midland High School