Ashley Strandberg
Summary
Proactive and goal-oriented professional with an excellent and proven track record in customer relationship management. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Systems Compliance / Deficiency Sales Rep
Everon, LLC (Formerly ADT Commercial, LLC)
01.2020 - Current
- Quote, sell, and process all deficiency repair work that has been identified during contracted Fire and Life Safety system inspections.
- Full charge of Fire and Life Safety deficiencies.
- Meeting monthly, quarterly and yearly Commercial Fire and Life Safety sales quota over-achievement.
- Full charge of Fire and Life Safety NFPA inspection reports.
- Quality Control for Building Reports system inspection reports.
- Full charge of The Compliance Engine report submittals to the applicable AHJ and jurisdictions.
- Estimating and generating proposals in Sales Pilot.
- Integration of sold jobs including project management.
- Reduced operational risks with proactive identification and mitigation of system vulnerabilities.
- Led cross-functional teams in identifying gaps in existing processes, formulating action plans for continuous improvement initiatives related to systems and compliance matters.
- Contributed to the development of a risk management framework, enabling the organization to better identify, assess, and mitigate potential vulnerabilities.
- Boosted overall compliance by developing comprehensive policies and procedures aligned with industry best practices.
- Supported merger and acquisition activities through due diligence efforts and post-acquisition integration.
Service Administrator
Cosco Fire Protection, Inc.
03.2015 - 10.2019
- Creating new jobs and work orders.
- Dispatching and scheduling as needed.
- Purchase/material out orders.
- Daily, month end, quarter end and year end billing (high volume).
- Preliminary notices.
- Certificates of Insurance.
- In charge of National Accounts work orders and billings.
- Collections and handling credit card payments.
- Assisting Account and Project Managers with daily tasks.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Contracts Administrator / Project Coordinator
Whillock Contracting, Inc.
01.2013 - 01.2014
- Subcontracts and contracts.
- Certificates of Insurance.
- DVBE, DBE, ELBE,SLBE bid invites, subcontractors paperwork for contracts.
- Placing ads for subcontracting opportunities; sending out bid invitations.
- Ensuring weekly safety meetings are accounted for.
- Attending bid openings (subcontractor and contractor bid packages).
- Demonstrated proficiency in data entry, contract modification and billing.
- Evaluated vendor performance against contractual obligations, recommending improvements as necessary.
- Enhanced vendor relationships through clear communication and effective issue resolution.
- Gathered information on subcontractor pricing for project development.
Contracts Administrator / Project Coordinator
Appleone
01.2013 - 12.2013
- Subcontracts, contracts and AIA contracts.
- Submittals. (Architect, owner's and subcontractors).
- Change orders and owner change orders.
- Letters of Intent.
- Setting up temp services ie: temporary power, toilets, fencing, low-boys.
- Close out packages for owners and subcontractors.
- Construction schedules.
- Maintained master logs (subcontractor list, submittals, change order & RFI logs).
- Demonstrated proficiency in data entry, contract modification and billing.
- Monitored contract budgets and expenditures, ensuring financial accountability throughout the project lifecycle.
- Managed a portfolio of contracts, ensuring compliance and timely renewals.
- Monitored incoming contracts and service agreements for correct pricing and information.
Esthetician / Skin Care Specialist / Makeup Artist
Day Dreams Salon and Day Spa
01.2009 - 01.2010
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Assistant Bookkeeper
ABC Construction Company, Inc.
01.2008 - 01.2009
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Assisted bookkeepers in providing support documentation required for audits.
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
Accounts Payable
Reno Contracting, Inc.
01.2008 - 12.2008
- Streamlined accounts payable processes for faster payment turnaround times.
- Maintained accurate financial records, ensuring timely processing of accounts payable transactions.
- Facilitated smooth month-end closing processes by reconciling accounts payable transactions in a timely manner.
- Established relationships with key clients'' accounts payable departments to facilitate smoother payment processing procedures.
Controller / Office Manager
Correia Contracting, Inc.
01.2007 - 01.2008
- Contracts administration: APN, Legal titles, City permits, contracts / proposals.
- Full charge of all Accounts Receivable and Payable.
- Weekly payroll (including EDD / EFTS payroll deposits).
- General Liability & Workman's Comp Audits.
- Led cross-functional teams in process improvement initiatives, enhancing efficiency in financial operations.
- Oversaw management of payroll, ensuring accurate and timely processing for all employees.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
Education
Licensed Esthetician & Certified Makeup Artist -
Bellus Academy; San Diego Beauty Academy
01.2009
High School Diploma -
Valhalla High School
01.2004
Skills
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Complex Problem-solving
- Product and service sales
- Customer retention
- Project management
- Relationship selling
- Process improvement
- Customer success management
- Business development
- Client account management
Timeline
Systems Compliance / Deficiency Sales Rep
Everon, LLC (Formerly ADT Commercial, LLC)
01.2020 - Current
Service Administrator
Cosco Fire Protection, Inc.
03.2015 - 10.2019
Contracts Administrator / Project Coordinator
Whillock Contracting, Inc.
01.2013 - 01.2014
Contracts Administrator / Project Coordinator
Appleone
01.2013 - 12.2013
Esthetician / Skin Care Specialist / Makeup Artist
Day Dreams Salon and Day Spa
01.2009 - 01.2010
Assistant Bookkeeper
ABC Construction Company, Inc.
01.2008 - 01.2009
Accounts Payable
Reno Contracting, Inc.
01.2008 - 12.2008
Controller / Office Manager
Correia Contracting, Inc.
01.2007 - 01.2008
High School Diploma -
Valhalla High School
Licensed Esthetician & Certified Makeup Artist -
Bellus Academy; San Diego Beauty Academy
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