Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Strang

Caddo Mills

Summary

Dynamic mental health professional with extensive experience at Glen Oaks Hospital, excelling in crisis intervention and behavioral management. Proven ability to enhance patient outcomes through effective clinical documentation and empathetic support. Recognized for fostering recovery-oriented care and improving team efficiency, while maintaining high standards of patient satisfaction and safety.

Overview

11
11
years of professional experience

Work History

Lead Mental Health Technician

Glen Oaks Hospital
05.2023 - Current
  • Assisted therapists in developing and updating treatment goals, ensuring relevant interventions were implemented for optimal outcomes.
  • Contributed to the improvement of facility procedures through participation in staff meetings, trainings, and quality assurance initiatives.
  • Reduced instances of aggressive behavior in patients through effective crisis intervention techniques and de-escalation strategies.
  • Coordinated with healthcare providers to ensure timely delivery of medications, treatments, and other necessary services for patient care.
  • Improved team efficiency by streamlining communication channels between mental health professionals within the facility.
  • Provided effective leadership to junior mental health technicians through mentorship, guidance on best practices, and constructive feedback.
  • Promoted recovery-oriented care by fostering a sense of hope, empowerment, and self-determination among patients.
  • Facilitated group therapy sessions to help patients develop coping skills, build social connections, and improve overall wellbeing.
  • Collaborated closely with psychiatric nursing staff in monitoring patient medication adherence rates for improved outcomes.
  • Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
  • Elevated patient care standards by actively seeking feedback from patients, families, colleagues, and other stakeholders for continuous improvement.
  • Maintained a safe and therapeutic environment for patients by conducting regular safety checks and adhering to established protocols.
  • Increased patient satisfaction by providing compassionate support and encouraging open communication regarding their mental health needs.
  • Managed challenging cases effectively through strong problem-solving abilities combined with a calm and empathetic demeanor.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Fraud Representative

Walmart
06.2022 - 07.2023
  • Implemented robust reporting mechanisms to ensure timely escalation of critical issues related to ongoing or potential fraudulent activities.
  • Mitigated financial losses by promptly identifying and resolving cases of fraud.
  • Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
  • Streamlined case management processes by leveraging data analysis techniques to identify trends in fraudulent activity.
  • Safeguarded sensitive customer information by adhering to strict confidentiality protocols during investigations.
  • Demonstrated expertise in various types of fraud schemes, enabling effective countermeasures for prevention and detection efforts across the organization.
  • Contributed to continuous improvement initiatives by providing valuable insights from real-life fraud cases encountered in daily operations.
  • Provided exceptional customer service during the resolution of fraud cases, ensuring a positive experience for affected clients while maintaining company integrity.

Online Grocery Associate

Walmart
11.2021 - 06.2022
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.

Direct Support Professional

Community Access
06.2018 - 10.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Cook Dietary Aide

Greenville Health And Rehabilitation
05.2017 - 03.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Medicine Technician

Harrison House
02.2016 - 06.2017
  • Contributed to cost savings initiatives by monitoring drug usage trends and making suggestions for alternative options when appropriate.
  • Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
  • Collaborated with healthcare professionals to optimize patient treatment plans and achieve positive outcomes.
  • Enhanced pharmacy efficiency by maintaining an organized inventory of medications and supplies.
  • Provided exceptional customer service while assisting patients at the pharmacy counter or over the phone regarding medication inquiries or concerns.
  • Reduced medication errors by diligently reviewing prescriptions for accuracy and potential drug interactions.

Nurses Aide

Briarcliff Nursing and Rehabilitation Center
01.2015 - 08.2016
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
  • Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
  • Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
  • Assisted in patient mobility, improving their physical strength and independence with daily activities.
  • Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
  • Supported rehabilitation efforts within the facility through consistent encouragement of patients to participate in therapy sessions as prescribed by physicians or therapists.

Education

Certified Nurses Aide - Certified Nurses Aide

Integrity Health
Greenville, Tx
08-2025

HIgh School Diploma

Penn Foster
Online USA
05-2023

Skills

  • Clinical documentation
  • Self-care techniques
  • Mental health counseling
  • Family support
  • Behavioral management
  • Suicide prevention
  • Empathy development

Timeline

Lead Mental Health Technician

Glen Oaks Hospital
05.2023 - Current

Fraud Representative

Walmart
06.2022 - 07.2023

Online Grocery Associate

Walmart
11.2021 - 06.2022

Direct Support Professional

Community Access
06.2018 - 10.2021

Cook Dietary Aide

Greenville Health And Rehabilitation
05.2017 - 03.2018

Medicine Technician

Harrison House
02.2016 - 06.2017

Nurses Aide

Briarcliff Nursing and Rehabilitation Center
01.2015 - 08.2016

Certified Nurses Aide - Certified Nurses Aide

Integrity Health

HIgh School Diploma

Penn Foster

Similar Profiles

CREATE PROFILE