Ashley Strange
Fort Worth
Summary
Highly skilled Uber Driver with a knack for safe driving and exceptional customer service. Excelled in passenger transportation, maintaining punctuality, and vehicle upkeep, leading to top driver status. Demonstrated adaptability and problem-solving, enhancing brand loyalty and achieving high customer satisfaction. Proven track record of improving earnings through strategic scheduling and efficiency.
Overview
3
3
years of professional experience
Work History
Uber Driver
Uber
06.2022 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Adhered to all safety regulations and traffic laws while driving.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.
- Processed payments for rides and provided accurate change when necessary.
- Streamlined administrative tasks such as billing inquiries or dispute resolution using effective problem-solving skills within the rideshare platform.
- Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
- Contributed to decrease in ride cancellation rates by ensuring timely communication with clients.
- Utilized feedback from riders to improve service offerings continually.
- Maintained excellent punctuality for pickups, contributing to high customer ratings.
- Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
- Improved earnings through strategic scheduling during peak demand times.
- Demonstrated exceptional problem-solving skills during unexpected delays or issues.
- Fostered comfortable and engaging environment, making long rides more enjoyable for passengers.
- Adapted quickly to new city regulations and rideshare platform updates, maintaining compliance and operational efficiency.
- Enhanced brand loyalty, encouraging repeat business by offering personalized service.
- Boosted my own safety and that of my passengers by adhering strictly to traffic laws and rideshare policies.
- Offered insightful local recommendations, enhancing overall customer experience.
- Enhanced rider satisfaction by providing clean, safe, and friendly traveling environment.
- Increased ride acceptance rates to ensure consistent service availability.
- Provided flexible payment options, accommodating various customer preferences and increasing satisfaction.
- Reinforced rideshare company's reputation through professional conduct and exceptional service.
- Achieved top driver status with consistent positive feedback from clients.
- Navigated efficiently through heavy traffic, optimizing ride durations.
- Collaborated with other rideshare drivers to share best practices and safety tips.
- Streamlined route planning to minimize travel time and maximize efficiency.
- Delivered passengers to destinations safely and on time.
- Helped passengers with luggage, collected fares and politely answered questions.
- Developed deep knowledge of local routes and area destinations.
- Followed applicable traffic regulations and traffic laws.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Remained calm and poised in emergent situations.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Education
High School Diploma -
Saint Augustines Catholic Home School
4611 Vblackstone Drive Fort Worth Texas 7610401-2009
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Vehicle maintenance
- Passenger transportation
- Safe driving
- Customer engagement
- Cleanliness
- Route planning
- Time management
- Defensive driving
- Vehicle inspection
- Fuel efficiency
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Safety awareness
Languages
English
Timeline
Uber Driver
Uber
06.2022 - Current
High School Diploma -
Saint Augustines Catholic Home School