Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
9
9
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Chicago, IL
06.2024 - Current
Observe and report
Customer Service Cashier
Walmart
Chicago, IL
11.2021 - 07.2023
Greet customers Scan items for check out Cash handling
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Processed customer orders and accurately handled payment transactions.
Counted money in drawers at beginning and end of each shift.
Answered product questions using knowledge of sales and store promotions.
Utilized POS system to handle customer cash and credit card transactions.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Redeemed coupons to discount purchases.
Crew Member
Marco's Pizza
Homewood, IL
08.2020 - 03.2021
Welcomed all customers
Took customer orders
Ran the cash register
Responsible for answering the phone
Prepared orders
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Cleaned and maintained all areas of restaurant to promote clean image.
Kept food preparation area, equipment, and utensils clean and sanitary.
Prepared products following restaurant, health, and safety standards and procedures.
Operated cash register to ring up final bill and process various forms of payment.
Kept kitchen, counter and dining areas cleaned and sanitized.
Warehouse Associate
Amazon
10.2019 - 02.2020
Packing , Sorting and shipping items
Marked and packaged items
Loaded/unloaded trucks and boxes
Crew Member
McDonald's
Olympia Fields, IL
10.2018 - 10.2019
Cash handling , customer service , and order taking
Welcomed all customers
Ran the cash register
Provided exceptional customer service
Seasonal Employee in the Shoe Department
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Accurately operated cash register to process customer payments.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Customer Service Representative
PLS Financial Solutions Chicago IL
Chicago, IL
12.2015 - 06.2017
Answered phone inquires
Issued contracts
Organized files
Collected debts
Marketed financial products to potential customers, Answered phone inquiries
Issued contracts
Organized files
Collected debts
Marketed financial products to potential customers
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Sales Associate
Macy's Chicago IL
11.2016 - 01.2017
Provided personal customer service
Performed my duties with accuracy and speed in a fast paced environment