Ashley Strosahl
Ocala,FL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and sales at DSW through exceptional service and effective problem-solving. Skilled in payment processing and building rapport, adept at driving business development and sales growth. Demonstrates strong teamwork and collaboration, ensuring operational excellence in retail environments.
Overview
2
2
years of professional experience
Work History
Sales Associate
DSW
01.2024 - 07.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Front of House Employee
Chick-fil-A
12.2022 - 05.2023
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Host
Texas Roadhouse
07.2022 - 11.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
Education
High School Diploma -
Forest High School
Ocala, FL05.2024
Skills
- Business Development
- Payment Processing
- Promotional support
- Inventory Control
- Upselling
- Sales Development
- Order Processing
- Customer Needs Assessment
- Merchandising knowledge
- Problem-Solving
- Exceptional customer service
- Building rapport
- Cleaning techniques
- Reliable and punctual
- Conflict Resolution
- Guest Relations
- Listening Skills
- Client Service
- Flexible Schedule
- Time Management
- Goal-Oriented
- Retail Store Operations
- Excellent people skills
- Display Setup
- Dining area maintenance
- Money Handling
- POS System Operation
- Adapt to diverse groups
- Outgoing Personality
- Teamwork and Collaboration
- Store Opening and Closing
Timeline
Sales Associate
DSW
01.2024 - 07.2024
Front of House Employee
Chick-fil-A
12.2022 - 05.2023
Host
Texas Roadhouse
07.2022 - 11.2022
High School Diploma -
Forest High School