Ashley Strother
Consultant/Manager
San Antonio,TX
Summary
Dedicated Administrative Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. ACTIVE SECRET CLEARANCE
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Manager
Defense Health Agency
San Antonio, TX
04.2021 - Current
- Promotion from previous position, Program Manager for expanded 70 person Analytic & Evaluation contract, leading cross- functional workstreams to enable informed analytical decisions working closely with Government stakeholders to ensure management of daily operations
- Discovered and resolved complex employee issues that affected management and business decisions.
- Accomplished multiple tasks within established timeframes
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Monitor personnel performance, ensuring compliance for Contract deliverables
- Lead for Program Management Office -on-boarding and off-boarding personnel, processing system access documents, maintaining spreadsheets for government furnished equipment
- Created and optimized records management strategies to coordinate and protect information
- Streamlined key process for entire department by implementing agile methods to improve efficiency
Executive Assistant/Senior Project Coordinator
Defense Health Agency
San Antonio, TX
11.2018 - 04.2021
- For more than 40 contractors, established compliance procedures, introduced new communication practices, developed formal review criteria, and improved contractors ability to meet quality standards
- Regularly monitor and coordinate several organization mail boxes
- Effectively assign task and manage workload to ensure contract deliverables are met in timely fashion
- Provide daily, onsite support to Analytics and Evaluation Division as directed by Government client
- Provide coordination with Subject Matter Experts (SMEs), attend meetings, ensure projects are delivered by established deadlines
- Update contact lists, prepare meeting agendas and capturing meeting minutes for contain action items, issues, and risks for review
- Produced timely and accurate project status and performance reports, plan revisions, change notices and ad hoc reports regarding project.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Patient Referral Coordinator
Defense Health Agency, Virtual Health
San Antonio, TX
03.2018 - 11.2018
- Integral part of developing US Army and Defense Health Agency Virtual Health program
- Serves as focal point for coordination of health care services through reviewing of covered benefits, conducting CHCS and DEERS eligibility checks, ensuring administrative completeness, and monitoring, maintaining and tracking of referrals
- Coordinate, monitor, and track health care referrals for beneficiary population, to include Active Duty, Tricare Prime, Tricare Standard,
- Tricare for Life, and Tricare Plus, VA-eligible and MEDICARE
- Recognize potential problems and assists in resolution of problems between patients, providers, and clinics and Medical Treatment Facility (MTF)
- Developed new Standard Operating Procedures for Virtual Healthcare Referrals
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Trained 15 staff members on referral and intake process.
- Scheduled appointments with specialists on behalf of clients.
Clinic Administrator
United States Navy
Bethesda, MD
11.2015 - 02.2018
- Coordinate healthcare appointments and related matters for General and Flag
- Officers, Senior Executive Service, Cabinet Secretaries, Members of Congress,
- Senior White House staff and Designees of Secretary of the Defense
- Interact and collaborate with all levels of personnel, initiating effective communication, coordination, and follow-up to ensure mission success
- Recruit, interview, and trained 36 staff members for a highly visible Command Distinguished
- Visitor Escort Program ensuring proper placement on daily assignment and team rotations to meet optimal manning requirements set out by WRNMMC Director
- Conduct extensive research into problems and advises management on actions which could be taken to improve operations
- Provide reports to advise command leadership on daily operations within the Service, resolving complex issues, managing entry for armed security detail assignments, advance safety and security checks
- Ensure high quality customer service expectations are met, privacy is maintained, and
- Customer Service related inquiries and drafts response letters to patients are responded to in a timely manner
- Supervise and monitor daily center operations, identifies and takes action to ensure efficient operations; identify, and advise management on critical administrative issues affecting current and future operations within the Call Center
- Develop Standard Office Operating Procedures (SOP) and establishes proper records management/maintenance and best practices in accordance with The Joint Commission, DoD, and WRNMMC regulations, directives, and instructions
- Coordinated patient care services with staff, physicians, patients and other practice departments.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Awards & Special Pay Coordinator
Resource Management
Bethesda, MD
09.2014 - 11.2015
- Initiated process improvement for awards document redesign special project; surpassed the 30- day total processing goal set by the Director by 7 days, accomplishing a 23-day turnaround average for over 200 military awards
- Conducted weekly Executive Board briefing with members for determining award types
- Interpreted different functions and motivations of various employees and groups (Executive
- Board composed of Chief of Staff, Department Chief, Service Chief, Senior Enlisted Leaders,) to communicate effectively with each in order to gather information, present recommendations, and coordinate services all qualifications in accordance with Command
- Awards Program
- Coordinated Command Awards Ceremony for military recognition, civilian length of service awards; presented awards to audiences of 500
- Processed medical officer special pay entitlements for specialty care credentials in amount of $10M with zero discrepancy
- Ensured incoming and outgoing correspondence in accordance with Department of the Navy, and Department of Defense regulations
- Recorded, transcribed and distributed minutes of meetings
Lead Healthcare Technician
Naval Hospital
Okinawa, Japan
03.2012 - 09.2014
- Expertly led a group of 10 military medical staff in a dynamic fast paced Labor & Delivery work center assigning daily staff assignments based on evaluation of patient care needs to ensure effective shift rotation
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties
- Insured eligibility for care and contact Patient Administration for Verification when necessary
- Maintain knowledge of the procedure and details of admission, care and discharge inpatients and/or the in processing, care and out processing of outpatient and guests
- Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
- Assisted patients with activities of daily living under guidance of nursing staff
Education
Bachelor of Science - Healthcare Management
Southern Illinois University Carbondale
Carbondale, IL 08.2015 - 05.2017
Associate of Science - Health Science
Kaplan University
Davenport, IA 01.2014 - 07.2015
Skills
Decision-Making
undefinedTimeline
Manager
Defense Health Agency
04.2021 - Current
Executive Assistant/Senior Project Coordinator
Defense Health Agency
11.2018 - 04.2021
Patient Referral Coordinator
Defense Health Agency, Virtual Health
03.2018 - 11.2018
Clinic Administrator
United States Navy
11.2015 - 02.2018
Bachelor of Science - Healthcare Management
Southern Illinois University Carbondale
08.2015 - 05.2017
Awards & Special Pay Coordinator
Resource Management
09.2014 - 11.2015
Associate of Science - Health Science
Kaplan University
01.2014 - 07.2015
Lead Healthcare Technician
Naval Hospital
03.2012 - 09.2014
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