Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY STURGIS

ASHLEY STURGIS

Jacksonville,Fl

Summary

Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Overall go getter, self starter with an optimistic outlook.

Overview

19
19
years of professional experience

Work History

Operations Manager

Opulent Home Services
Jacksonville, Florida
07.2021 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures for teams of more than 10.
  • Analyzed and reported on key performance metrics to senior management
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Loan Verification Specialist

Robert Half
Jacksonville, FL
12.2020 - 07.2021
  • Provided exceptional customer service to callers in an attempt to resolve matters of concern regarding loan documents
  • Assist underwriter with gathering proper document
  • Manage meetings, calendars and timelines
  • Highly effective at multitasking and navigating numerous screens and multiple clients simultaneously
  • Communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests.
  • Processed loan applications and monitored progress from start to finish.
  • Monitored pipelines to track and log status of loans.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Developed and maintained relationships with customers, lenders and other third parties.

Lead Teller/CSR

J.P. Morgan Chase McDonough
, GA
11.2011 - 12.2014
  • Partnered with the service manager on completing control tasks in a timely manner
  • Performed daily and monthly audits on all cash vaults and ATMs
  • Supervised tellers while working, provided approvals when needed to complete certain transactions
  • Coached staff on identifying solutions
  • Partner with Bankers to enhance, coach and motivate tellers and build a proactive relationship between the two job functions
  • Leadership training and development
  • Counsel high net-worth individuals with regard to investment opportunities, credit opportunities, and monetary returns
  • Completed all required banking regulated compliance training.
  • Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.

Executive Assistant / Bookkeeper

Carpenter House Ministry McDonough GA
09.2009 - 01.2014
  • Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences
  • Wrote reports and correspondence from dictation and handwritten notes
  • Organized files, developed spreadsheets, faxed reports, and scanned documents
  • Supervised accountability in reporting processes collecting weekly financial reports
  • Audited and reconciled financial data, compiled documentation for IRS audit preparing and filing appropriate papers
  • Train and develop new staff members

Assistant Coordinator

Signature Events & Associates LLC
McDonough, GA
06.2004 - 04.2018
  • Performed various administrative support tasks for the projects department
  • Assisted with preparations for quarterly regional sales meetings
  • Recruited, trained and coached team members to deliver a high standard of customer service
  • Assisting with any secretarial/bookkeeping and payroll needs
  • Adept at management of external customer vendor relations
  • Negotiate contracts, keep projects on time as well as evaluate sites
  • Technology troubleshooting
  • Recorded project expenses and submitted weekly reports to management.

Education

Associates - Business Administration And Management

Southern Crescent Technical College
Griffin, GA

Mastery In Coaching - Organizational Leadership

Coaching Changes Lives

Certificate in Customer Service Management - undefined

High School Diploma - undefined

Luella High School Locust

Skills

  • Systems Implementations
  • Process Improvement Strategies
  • Multi-Unit Operations Management
  • Staff Management
  • Project Management
  • Policy and Procedure Implementation
  • Workflow Planning
  • Compliance Auditor
  • Performance Monitoring and Evaluation
  • Business Administration
  • Interpersonal Communications
  • Schedule Oversight
  • Business Strategy Development
  • Budget Development and Management
  • Budgeting and Cost Control
  • Staff Development
  • Inventory Control/Procurement

Timeline

Operations Manager

Opulent Home Services
07.2021 - Current

Loan Verification Specialist

Robert Half
12.2020 - 07.2021

Lead Teller/CSR

J.P. Morgan Chase McDonough
11.2011 - 12.2014

Executive Assistant / Bookkeeper

Carpenter House Ministry McDonough GA
09.2009 - 01.2014

Assistant Coordinator

Signature Events & Associates LLC
06.2004 - 04.2018

Associates - Business Administration And Management

Southern Crescent Technical College

Mastery In Coaching - Organizational Leadership

Coaching Changes Lives

Certificate in Customer Service Management - undefined

High School Diploma - undefined

Luella High School Locust

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ASHLEY STURGIS