Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashley Suarez

Sunnyside,WA

Summary

Dedicated Retail Manager that develops and utilizes teams to execute company goals.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

TjMaxx
Kennewick, WA
10.2020 - Current
  • Analyzed weekly inventory report to plan floor moved based on inventory levels.
  • Successfully trained and developed sales floor teammates on apparel merchandising standards.
  • Hired, staffed key roles as well as maintained store staffing goals.
  • Increased sales by two million 16% sales comp.
  • 9 time district banner winner
  • 2021 Presidents club
  • Transformed a struggling store with a broken culture into a profitable business that is thriving in green culture.
  • Highest 2021 osat in the district
  • Remained door to floor, took on extra trucks as well as store transfers during the 4 quarter.

Assistant Store Manager

Dicks Sporting Goods INC
Kennewick, Washington
07.2019 - 10.2020
  • Won a week snowboarding trip to mt. Hood for exceeding sales in Under Armor cool gear.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning, exceeded sales goals, and exceeded bonus goals consistently.
  • Number one year to date in front end metrics, (protection plans, credit card applications and loyalty captures)
  • Full teammate engagement won 5/6 district front end metric competitions, brand new team first year being open.
  • Successfully trained and onboarded over 85 teammates all external.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Number one in the nation for ship from store 2019 Q2.


Apparel Manager

Shopko Stores Operating Co. LLC
Kennewick, Washington
06.2016 - 05.2019
  • Ecommerce Sales, shipping and receiving.
  • Apparel product protection execution
  • Seasonal apparel sets/change outs
  • Execute weekly freight process
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Generated brand awareness and positive product impressions to increase sales.
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Followed merchandising guidelines to present visually appealing displays.

Customer Service Manager

Shopko Stores Operating Co. LLC
Union Gap, Washington
05.2012 - 06.2016
  • Executed total store hiring needs and orientations for new employees.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Delivered excellent customer service, resulting in high survey scores
  • Provided guidance on policies and procedures 
  • Streamlined HR efficiencies and coordinated new hire orientations while providing onboarding and training for new employees.
  • Scheduled front end staff to meet customer service needs/ sales expectations. 

Loss Prevention Leader

Shopko Stores Operating Co. LLC
Kennewick, Washington
01.2012 - 01.2013
  • Conduct external and internal theft investigations.
  • Accident reporting
  • Supervised loss prevention apprehensions and internal investigations.
  • Conduct safety/shrink meetings
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Oversaw received and outbound shipments through inventories, audits and ensured compliance with shipment procedures to minimize store shrink.
  • Analyzed data to identify area of loss, provide solution on how to reduce shrink per data results (Shrink Plan)
  • Conduct product protection audits to ensure merchandise protection is being met per company policy.
  • Complete total store yearly compliance training (Osha, Hazzard Communication, lockout/Tagout, blood born pathogens, Forklift safety ect)

Education

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Prosser High School
Prosser, WA

Associates - Criminal Justice

University of Phoenix
Tempe, AZ
2011

Skills

  • Review P&L
  • Conduct Annual performance reviews
  • Cash reconciliation
  • Successful front end solutions
  • Inventory control
  • Personnel training and development
  • Accounts payable / accounts receivable
  • Payroll
  • Strategic sales knowledge
  • Record-keeping strengths
  • POS systems expert
  • Logistics policies and procedures
  • Strong Apparel Merchandise knowledge
  • Recruitment

Accomplishments

  • Created strategies to develop and expand production protection sales, ended the year number one in the district.
  • Passed multiple store audits
  • Trained multiple onboarding Apparel Managers for other locations.
  • Hosted District Meetings
  • Apparel stage featured on the front of Shopko's newletter for excellent merchandising.
  • Reduced shrink in men's, women's and jewelry by implementing new procedures.

Timeline

Assistant Store Manager

TjMaxx
10.2020 - Current

Assistant Store Manager

Dicks Sporting Goods INC
07.2019 - 10.2020

Apparel Manager

Shopko Stores Operating Co. LLC
06.2016 - 05.2019

Customer Service Manager

Shopko Stores Operating Co. LLC
05.2012 - 06.2016

Loss Prevention Leader

Shopko Stores Operating Co. LLC
01.2012 - 01.2013

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Prosser High School

Associates - Criminal Justice

University of Phoenix

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