Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Suarez

Waco,TX

Summary

Adept at driving team performance and enhancing customer satisfaction, I leveraged my strong decision-making and relationship-building skills at EMSI to resolve conflicts and mentor staff effectively. My leadership resulted in improved service delivery and staff productivity, underscoring my commitment to excellence and positive workplace dynamics.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at a mangment position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Manager

Dr Smilee
10.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Customer Service Representative

EMSI
01.2015 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Education

High School Diploma -

San Antonio Leadership
San Antonio, TX
08-2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Goal setting
  • Relationship building
  • Performance management
  • Conflict resolution
  • Positive attitude
  • Good judgment

Timeline

Manager

Dr Smilee
10.2023 - Current

Customer Service Representative

EMSI
01.2015 - 04.2022

High School Diploma -

San Antonio Leadership
Ashley Suarez