Ashley Sudduth
Currituck,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Install Coordinator
North Beach Services
10.2022 - Current
- Improved installation efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction with timely and accurate installations for various projects.
- Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
- Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
- Established strong communication channels between the installation team and other departments, fostering better collaboration.
- Developed a system for tracking project progress, allowing for quick status updates and immediate action when needed.
- Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Established strategic direction for marketing and promotional activities.
Vacation Specialist
Beach Realty Nc
10.2021 - 07.2022
- Enhanced guest satisfaction by providing personalized vacation planning services and recommendations.
- Streamlined booking processes for improved efficiency and reduced errors in reservation management.
- Collaborated with team members to ensure seamless service delivery for guests, resulting in positive reviews and repeat bookings.
- Utilized expert knowledge of destination offerings to create customized itineraries tailored to individual preferences and interests.
- Managed high volumes of inbound inquiries via phone, email, and chat platforms, delivering prompt and accurate responses to customer requests.
- Resolved customer complaints or issues promptly while maintaining a professional demeanor, leading to increased customer retention rates.
- Maintained detailed client records in CRM systems ensuring all relevant information was readily available for future reference or followup.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Vacation Specialist
Carolina Shores Vacation Rentals
09.2020 - 10.2021
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Updated and maintained customer databases to increase customer retention.
Cashier
OBX Sugar Shack
06.2017 - 09.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
EMT Basic
College of The Albemarle
Elizabeth City, NC04.2024
Bachelor of Science - Criminal Justice
Chowan University
Murfreesboro, NC05.2020
Skills
- Scheduling Coordination
- Installation Scheduling
- Client Relations
- Dispatch Coordination
- Site Inspection
- Decision Making
- Time Management
- Organizational Skills
- Customer Service
- Attention to Detail
- Project Management
- Communications Management
- Campaign Development
References
References available upon request.
Timeline
Install Coordinator
North Beach Services
10.2022 - Current
Vacation Specialist
Beach Realty Nc
10.2021 - 07.2022
Vacation Specialist
Carolina Shores Vacation Rentals
09.2020 - 10.2021
Cashier
OBX Sugar Shack
06.2017 - 09.2020
EMT Basic
College of The Albemarle
Bachelor of Science - Criminal Justice
Chowan University
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